Sr. Director, Client Implementations - Fiserv
Alpharetta, GA
About the Job
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr. Director, Client Implementations
What a great Senior Director of Client Implementations does:
As the leader of the Client Implementations function, you are responsible for delivering our product to new and existing clients, from the completion of a new sale to the first new client transaction/experience going live on the platform. You will lead the team chartered with managing a large portfolio of implementations, and you will be responsible for ensuring the implementation projects go live on time and on budget, while exceeding client expectations.
In this role you will:
+ Lead the Client Implementations team for all Enterprise Biller and Receivables products
+ Engage directly with clients in the implementation sizing and requirements definition phases – including negotiation of implementation costs and terms
+ Partner closely with internal product, sales, engineering, and support teams to deliver an excellent client experience – efficiently and at the right margins
+ Oversee the implementations portfolio across both direct staff and systems integrator (SI) partner-driven projects
+ Transform and develop the talent profile of the team towards a mix of technical and client-facing skills
+ Define and measure the health of the implementations portfolio, while continuously improving process efficiency and client experience
+ Transform implementation process management with a focus on improving “time to first transaction” performance and introducing automation throughout the implementation lifecycle
+ Improve documentation of the client implementation process
+ Be responsible for the financial performance of the client implementations function
What experience and skills you need to have:
+ 10+ years leading technical or implementations functions, 5+ years as a people manager
+ Experience leading a large portfolio of technical work – preferably in client implementations
+ Experience handling client escalations with ability to perform technical troubleshooting
+ Experience in client-facing functions, with preference for direct negotiating experience
+ Experience in CRM tools, Jira and Confluence
+ Good listening skills, with clear, outcomes-oriented communications
Preferred:
+ Experience using Microsoft technologies (.Net, SQL), tools (DevOps), and cloud technologies (Azure, Snowflake, AWS, Google Cloud, etc).
+ Comfort with technical support and troubleshooting assistance to resolve issues with payment processing systems.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr. Director, Client Implementations
What a great Senior Director of Client Implementations does:
As the leader of the Client Implementations function, you are responsible for delivering our product to new and existing clients, from the completion of a new sale to the first new client transaction/experience going live on the platform. You will lead the team chartered with managing a large portfolio of implementations, and you will be responsible for ensuring the implementation projects go live on time and on budget, while exceeding client expectations.
In this role you will:
+ Lead the Client Implementations team for all Enterprise Biller and Receivables products
+ Engage directly with clients in the implementation sizing and requirements definition phases – including negotiation of implementation costs and terms
+ Partner closely with internal product, sales, engineering, and support teams to deliver an excellent client experience – efficiently and at the right margins
+ Oversee the implementations portfolio across both direct staff and systems integrator (SI) partner-driven projects
+ Transform and develop the talent profile of the team towards a mix of technical and client-facing skills
+ Define and measure the health of the implementations portfolio, while continuously improving process efficiency and client experience
+ Transform implementation process management with a focus on improving “time to first transaction” performance and introducing automation throughout the implementation lifecycle
+ Improve documentation of the client implementation process
+ Be responsible for the financial performance of the client implementations function
What experience and skills you need to have:
+ 10+ years leading technical or implementations functions, 5+ years as a people manager
+ Experience leading a large portfolio of technical work – preferably in client implementations
+ Experience handling client escalations with ability to perform technical troubleshooting
+ Experience in client-facing functions, with preference for direct negotiating experience
+ Experience in CRM tools, Jira and Confluence
+ Good listening skills, with clear, outcomes-oriented communications
Preferred:
+ Experience using Microsoft technologies (.Net, SQL), tools (DevOps), and cloud technologies (Azure, Snowflake, AWS, Google Cloud, etc).
+ Comfort with technical support and troubleshooting assistance to resolve issues with payment processing systems.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Source : Fiserv
