Sr. Director, Digital & Multichannel Marketing - Pacira Pharmaceuticals
San Francisco, CA
About the Job
DescriptionAbout Pacira Pacira BioSciences, Inc
is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients
Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results. Why work with us? Rarely do you have an opportunity to do work that really matters
What drives us is our mission
What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management
Be part of our movement, let’s pursue excellence together. Summary:The Senior Director, Digital & Multichannel Marketing will be responsible for setting the vision and leading the organizations digital infrastructure, non-personal marketing strategy, and advanced analytics capabilities
The position serves as the commercial point of contact for multichannel marketing initiatives across Pacira and works in close collaboration with commercial and medical affairs leadership to provide expertise in leading a data driven digital approach
Besides relevant functional expertise, strong leadership, the ability to both articulate a vision and dive into operational details when needed to see through execution, transformative change management, enterprise mindset, and experience working closely with senior leadership are required. Essential Duties and Responsibilities:Oversee the development of the Commercial (and Medical Affairs) digital vision, strategy, roadmap, and capabilities, including global omnichannel capabilitiesResponsible for the development and socialization of the digital vision and strategy for the commercial and medical affairs organizationsProvide a vision, frameworks and standards that allow local marketers to drive consistently positive customer experiences across customer types, brands, and channelsLead team embedded in the brands who help set and execute the overall digital strategyCo-create and drive customer experience strategy across the organization ensuring buy-in and alignment with broader corporate and brand strategiesBuild holistic relationships internally to drive a customer-centric culture as well as externally with partnering organizations (Advertising agencies, other 3rd party vendors) to ensure alignment with needs with customer needsOversee adherence to and execution of the customer experience strategy; strive to ensure that every customer receives a positive experience across multiple touch points (Personal, online, mobile, call centers, etc.)Assess the current state of advanced analytics and digital capabilities define the future state and develop a roadmap to reach the desired state, in close collaboration with the relevant Global teamsContinuously innovate customer engagement techniques to bring new ways of thinking to the brand and field teamsOversee robust marketing mix analytics to inform business investments and targeting to enhance field execution, including predictive models and next best actionSocialize dashboards for all levels of the organization to demonstrate the effectiveness and ROI of digital initiatives, including agency performance.Lead a team responsible for the global digital roadmap and development of digital capabilities, including development of the digital omnichannel marketing programPartner with Commercial Operations to oversee identification and implementation of innovation technology-solution needs and oversee marketing technology stack from a business-needs perspectiveAid and assist to the execution of digital campaigns through established capabilitiesLead, motivate, and inspire a team of professionals, fostering and actively supporting individual development, and recruiting new talentsThe role’s scope will span across patient, caregiver, and healthcare provider digital communication/engagement
Supervisory Responsibilities: Yes Computer Skills: Proficient in Microsoft Office suite
Willingness to explore and leverage new technologies and digital toolsExperience using SharePoint and Microsoft one drive, concur for travel and expense reporting, and with meeting planning systems such as Cvent and contract management systemsEducation and Experience:Bachelor’s degree required; master’s degree preferred14+ years related experience in the Pharma industry, with proven multichannel marketing experiences10+ years of people or project management experienceExperience in managing cross-functional teams and implementing programs and process improvementsDeep knowledge and understanding of multichannel marketing principlesAbility to think strategically and integrate multichannel engagement into business objectives and brand plansExperience leveraging data and insights to inform strategies and optimize plansStrong collaboration and influencing skills across all levels of an organizationExcellent verbal and written communication skillsAbility to travel up to 20% of timeBiotech/pharmaceutical project/process management, experience is a plusQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills, and Abilities:Agile individual, capable of learning quickly and broadly Experience in building out new capabilities and businesses Strong interpersonal skills, able to communicate at all levels, engaging and enrolling people Positive and solution oriented to create new paths Strong analytical skills, detail-oriented and business acumen with focus on best practices and innovation and ensures digital initiatives generate material business and customer impact Entrepreneurial mind-set and team player Proven content management, social media, paid media, and SEO track record Excellent Microsoft Office skills including Word, Excel, and PowerPointExcellent oral and written English communication skillsAbility to travel up to 30% Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, and move between spaces
Close vision and the need to focus on computer screen, use of hands, fingers, and wrist to type on keyboard and manipulate mouse
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work setting is consistent of a typical pharmaceutical office environment with offices and cubicles.Benefits: Medical, Prescription, Dental, Vision CoverageFlexible Spending Account & Health Savings Account with Company matchEmployee Assistance ProgramMental Health ResourcesDisability CoverageLife insuranceCritical Illness and Accident InsuranceLegal and Identity Theft ProtectionPet InsuranceFertility and Maternity Assistance401(k) with company matchFlexible Time Off (FTO) and 11 paid holidaysPaid Parental LeaveThe base pay range for this role in California is $209,500 per year to $288,000 per year
The range is what we reasonably expect to pay for this role
The range considers a wide range of factors that are considered in making compensation decisions, including but not limited to: geographic markets, business or organizational needs, skill sets, experience, training, licensure, and certifications
EEO Statement:
Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law.
At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences
We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer:
Pacira Biosciences, Inc
(Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post
Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes
Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency
Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.
is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients
Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results. Why work with us? Rarely do you have an opportunity to do work that really matters
What drives us is our mission
What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management
Be part of our movement, let’s pursue excellence together. Summary:The Senior Director, Digital & Multichannel Marketing will be responsible for setting the vision and leading the organizations digital infrastructure, non-personal marketing strategy, and advanced analytics capabilities
The position serves as the commercial point of contact for multichannel marketing initiatives across Pacira and works in close collaboration with commercial and medical affairs leadership to provide expertise in leading a data driven digital approach
Besides relevant functional expertise, strong leadership, the ability to both articulate a vision and dive into operational details when needed to see through execution, transformative change management, enterprise mindset, and experience working closely with senior leadership are required. Essential Duties and Responsibilities:Oversee the development of the Commercial (and Medical Affairs) digital vision, strategy, roadmap, and capabilities, including global omnichannel capabilitiesResponsible for the development and socialization of the digital vision and strategy for the commercial and medical affairs organizationsProvide a vision, frameworks and standards that allow local marketers to drive consistently positive customer experiences across customer types, brands, and channelsLead team embedded in the brands who help set and execute the overall digital strategyCo-create and drive customer experience strategy across the organization ensuring buy-in and alignment with broader corporate and brand strategiesBuild holistic relationships internally to drive a customer-centric culture as well as externally with partnering organizations (Advertising agencies, other 3rd party vendors) to ensure alignment with needs with customer needsOversee adherence to and execution of the customer experience strategy; strive to ensure that every customer receives a positive experience across multiple touch points (Personal, online, mobile, call centers, etc.)Assess the current state of advanced analytics and digital capabilities define the future state and develop a roadmap to reach the desired state, in close collaboration with the relevant Global teamsContinuously innovate customer engagement techniques to bring new ways of thinking to the brand and field teamsOversee robust marketing mix analytics to inform business investments and targeting to enhance field execution, including predictive models and next best actionSocialize dashboards for all levels of the organization to demonstrate the effectiveness and ROI of digital initiatives, including agency performance.Lead a team responsible for the global digital roadmap and development of digital capabilities, including development of the digital omnichannel marketing programPartner with Commercial Operations to oversee identification and implementation of innovation technology-solution needs and oversee marketing technology stack from a business-needs perspectiveAid and assist to the execution of digital campaigns through established capabilitiesLead, motivate, and inspire a team of professionals, fostering and actively supporting individual development, and recruiting new talentsThe role’s scope will span across patient, caregiver, and healthcare provider digital communication/engagement
Supervisory Responsibilities: Yes Computer Skills: Proficient in Microsoft Office suite
Willingness to explore and leverage new technologies and digital toolsExperience using SharePoint and Microsoft one drive, concur for travel and expense reporting, and with meeting planning systems such as Cvent and contract management systemsEducation and Experience:Bachelor’s degree required; master’s degree preferred14+ years related experience in the Pharma industry, with proven multichannel marketing experiences10+ years of people or project management experienceExperience in managing cross-functional teams and implementing programs and process improvementsDeep knowledge and understanding of multichannel marketing principlesAbility to think strategically and integrate multichannel engagement into business objectives and brand plansExperience leveraging data and insights to inform strategies and optimize plansStrong collaboration and influencing skills across all levels of an organizationExcellent verbal and written communication skillsAbility to travel up to 20% of timeBiotech/pharmaceutical project/process management, experience is a plusQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills, and Abilities:Agile individual, capable of learning quickly and broadly Experience in building out new capabilities and businesses Strong interpersonal skills, able to communicate at all levels, engaging and enrolling people Positive and solution oriented to create new paths Strong analytical skills, detail-oriented and business acumen with focus on best practices and innovation and ensures digital initiatives generate material business and customer impact Entrepreneurial mind-set and team player Proven content management, social media, paid media, and SEO track record Excellent Microsoft Office skills including Word, Excel, and PowerPointExcellent oral and written English communication skillsAbility to travel up to 30% Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, and move between spaces
Close vision and the need to focus on computer screen, use of hands, fingers, and wrist to type on keyboard and manipulate mouse
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work setting is consistent of a typical pharmaceutical office environment with offices and cubicles.Benefits: Medical, Prescription, Dental, Vision CoverageFlexible Spending Account & Health Savings Account with Company matchEmployee Assistance ProgramMental Health ResourcesDisability CoverageLife insuranceCritical Illness and Accident InsuranceLegal and Identity Theft ProtectionPet InsuranceFertility and Maternity Assistance401(k) with company matchFlexible Time Off (FTO) and 11 paid holidaysPaid Parental LeaveThe base pay range for this role in California is $209,500 per year to $288,000 per year
The range is what we reasonably expect to pay for this role
The range considers a wide range of factors that are considered in making compensation decisions, including but not limited to: geographic markets, business or organizational needs, skill sets, experience, training, licensure, and certifications
EEO Statement:
Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law.
At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences
We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer:
Pacira Biosciences, Inc
(Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post
Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes
Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency
Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.
Source : Pacira Pharmaceuticals