Sr. Director, IT - Epic Revenue Cycle, Ambulatory & Training (Onsite) - Mercy Medical Center

Mercy Medical Center, recognized by Newsweek as one of America’s Most Trustworthy Companies and by Forbes as one of America’s Best Midsize Employers in 2024, is hiring a Senior Director, IT - Epic Revenue Cycle, Ambulatory & Training! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! 

Mercy’s Senior Director of IT benefits:

• Paid time off (PTO) & company paid holidays
• Tuition reimbursement
• 403(B) retirement plan with generous company match and “catch up” provision
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
• Competitive health, prescription, vision and dental benefits & wellness credit
• Employer paid short & long term disability benefits
• Discounts on auto & home insurance and Verizon plans
• Pet Wellness coverage, legal assistance and identity protection
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Perks at Work - savings on favorite brands, travel, tickets, dining and more!

This is an onsite position which requires the employee to be in office. Remote work is not an option. 

The Senior Director, IT - Epic Revenue Cycle, Ambulatory & Training is responsible for strategic planning for Epic projects surrounding the Ambulatory, Patient Access and Revenue Cycle applications.  The Director of Epic Ambulatory and Training, along with the Manager of the Revenue Cycle report up through this position. The Senior Director, IT - Epic Revenue Cycle, Ambulatory & Training position is accountable for the processes and systems used to support the technology in Mercy Health Services' computing and clinical environments. The position will be responsible for creating the vision, implementing, and supporting the underlying computing systems architecture and integrating the teams that support this environment. 

• Education and Work Experience:
  • Bachelors degree required
  • Minimum of 15 years technology related experience
  • Epic Ambulatory, Patient Access and Revenue Cycle experience required
  • Previous management experience required
  • Project Management (leading teams through large projects in healthcare IT required)

• Other Requirements:
• Healthcare experience required.
• Demonstrated progressive experience with technology and information systems; healthcare environment preferred.
• Strong analytic and organizational skills, particularly in planning, communications, process redesign, and problem-solving.
• Familiarity with legacy and state-of-the-art computer technology.
• Ability to work effectively with a diverse group of users who have varying levels of computer expertise.
• Advanced interpersonal skills to relate effectively with IT team members and IT users in other departments.
• Demonstrated progressive experience with information systems.
• Excellent working knowledge of Microsoft Office, Microsoft Project, and Microsoft Access.
• Must be able to work independently.
• Must be knowledgeable in the use of computers.
• Must be knowledgeable in computer duties, use of equipment, etc.

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Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.