Sr. Director, National Accounts (Essilor Instruments)

Dallas, TX, US, 75390

Requisition ID: 862135 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands spans various categories, from frames, lenses and instruments to brick-and-mortar and digital distribution as well as mid-range to premium segments. EssilorLuxottica’s Instruments division provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

GENERAL FUNCTION

The Senior Director of National Accounts is a strategic leadership role within the ophthalmic instruments division, responsible for managing & expanding relationships with key national accounts. This individual will oversee a team of national accounts employees, guiding them to drive revenue growth, develop long-term partnerships, & ensure the organization’s products & services meet the evolving needs of national clients. The Senior Director will collaborate closely with internal teams, including sales, marketing, product development, & customer service, to align strategies & deliver exceptional value to clients.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead, manage, & mentor a team of national accounts employees, ensuring they are equipped to effectively manage their respective accounts.
• Foster a collaborative & high-performance culture within the national accounts team, encouraging innovation & excellence.
• Oversee the organization’s national accounts, ensuring strong, long-term relationships with key clients.
• Serve as the primary point of contact for the most strategic accounts, while guiding team members in managing their accounts effectively.
• Develop & implement strategic account plans that drive revenue growth, enhance customer satisfaction, & foster partnership loyalty.
• Negotiate contracts & agreements, ensuring mutually beneficial terms that support the organization’s goals.
• Develop & execute strategies to increase sales & market share within national accounts, in alignment with the organization’s overall sales objectives.
• Identify & pursue new business opportunities within existing national accounts, as well as potential new accounts.
• Collaborate with the sales team to develop & implement targeted sales initiatives that address the specific needs of national clients.
• Provide feedback to internal teams on product performance, customer preferences, & market trends, helping to shape future product development & marketing strategies.
• Lead cross-functional projects aimed at improving customer satisfaction, operational efficiency, & sales growth within national accounts.
• Ensure that national accounts receive exceptional service & support, addressing any issues or concerns promptly & effectively
• Develop & implement strategies to enhance customer satisfaction & retention within national accounts
• Conduct regular business reviews with national accounts, providing insights on performance, discussing future needs, & identifying opportunities for further collaboration
• Stay informed about industry trends, competitive landscape, & emerging technologies in the ophthalmic instruments sector
• Utilize market intelligence to identify new opportunities & risks, adjusting account strategies accordingly

BASIC QUALIFICATIONS

• Bachelor’s degree in Business, Sales, Operations, or a related field (MBA or advanced degree preferred)
• 8+ years of experience in sales with at least 5 years in a leadership/people management role
• Proven track record of managing diverse teams & improving operational efficiency
• Ability to drive change & lead continuous improvement initiatives across multiple functions
• Experience in budget management & financial analysis within a sales support context
• Familiarity with the sales process & experience working in a sales-driven organization is a plus
• Customer-focused with a commitment to delivering exceptional service
• Strategic thinker with the ability to execute complex operational plans
• Adaptable & able to thrive in a dynamic, fast-paced environment

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.