Sr. Director of Facilities - Pet Paradise Resort

Description

• Provides strategic direction for the facility management department in support of overall company goals. 
• Leads the facility management program and supervises the regional facility managers (RFMs) and their technicians. 
• Develops and ensures implementation of a comprehensive facility management program to ensure safe and functional resorts and adherence to our brand offering.  
• Oversees the implementation and maintenance of the facility management work order system (Service Channel) to ensure timely, quality repairs and resort staff satisfaction. 
• Establishes and ensures achievement of department KPIs including work order execution, quality, customer satisfaction and operating and cap-ex budgets.  
• Conducts regularly scheduled facility meetings with team leadership to ensure department goals are achieved relative to safety, quality, timeliness, cost, and customer satisfaction.  
• Works with finance and operations in developing comprehensive maintenance and cap ex budgets in compliance with budgetary guidelines.  
• Ensures adherence to safety and fire protection and prevention programs, including safety inspection tours of the facility and implementation of corrective actions, as necessary. 
• Reviews the department’s policies and procedure manuals for revisions and makes recommendations to the COO. 
• Participates in surveys/inspections by external agencies such as Fire Marshall, Insurance Risk Managers and the like. 
• Negotiates and oversees all services performed by outside contractors, vendors, and suppliers for fulfillment of maintenance and repairs.  
• Plans and implements quarterly internal customer satisfaction surveys to identify and correct issues and/or improvement of services.  
• Collaborates with Real Estate Development during new resort and renovation project turnover and special projects. 
• Oversees all department labor, equipment, and material cost and scheduling. 
• Evaluates performance of direct reports on an annual basis. 
• Ensures resort compliance with state, federal, and other regulatory agencies. 

• Strong leadership and team management skills, with the ability to motivate and mentor staff.
• High attention to detail and a commitment to maintaining high standards of quality and safety.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and external partners.
• Robust organizational skills and the capacity to prioritize and manage multiple projects simultaneously.
• Strong analytical, problem-solving, and project management skills.
• Availability to travel up to 50% of the time, as required by the role.
• Must be based in Florida, preferably Jacksonville, or willing to relocate there. 

• Bachelor’s degree in Facilities Management, Engineering, Architecture, Business Administration, or a related field. 
• Must have, as a minimum, ten (10) years’ experience in a Director of Facility level or higher role with a multi-unit operation/company. 
• Must have comprehensive knowledge of facility building systems, including mechanical, electrical, plumbing, infrastructure, and grounds. 
• Must be knowledgeable in working with work order management systems, e.g. Service Channel. 
• Must have the ability to interpret blueprints and be well versed in building codes and safety regulations. 
• Must have an understanding of OSHA regulations, ADA compliance, and other relevant safety and accessibility standards.   

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health, Dental and Vision Insurance