Sr Image Service Representative - Boston Children's Hospital
Boston, MA
About the Job
The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.
The Image Service Representative will:
*Schedule will be Monday through Friday 3pm to 11pm*
To qualify you must have:
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
#LI-Onsite
The Image Service Representative will:
- Establish relationships with technicians, clinicians and researchers at client and partner healthcare facilities to coordinate electronic file transfer of medical images for emergent and routine patient care.
- Receive, prioritize and respond to requests for patient film/digital image records in accordance with established procedures and guidelines. Access hospital and departmental information systems to track and locate film/digital image files and create logs and codes files as needed. Retrieve and deliver films/digital images to designated locations within department and throughout Hospital.
- Prepare and digitally convert images for viewing by staff physician or customer. Retrieve requested patient files, complete required logs and records, and digitally convert when necessary. Train others on the use of digitizer and PACS cube functionality.
- Receive and respond to routine and urgent inquiries regarding status and location of missing files and digital images. Research manual and computer records to locate and retrieve requested files and digital images for physicians, parents/patients and other hospital and departmental staff. Investigate and resolve image tracking and location issues and problems, recommending possible solutions and referring unusual or sensitive matters to supervisor.
- Answer, screen and route telephone calls and greet and direct patients/parents, physicians and other hospital staff. Respond to requests for routine information and assistance, referring callers to appropriate personnel or location as needed. Receive and record digital image requests, provide basic information on radiologic procedures and read radiology report results to callers as appropriate.
- Troubleshoot connection issues with participating imaging providers including hospitals, private practices and patients. Follows established escalation protocol.
- Support ongoing and new research studies. Partner with representatives at other medical centers and clinical research organizations to establish accounts and develop and maintain file transfer protocols in support of collaborative research studies.
- Adhere to government rules on release of medical information. Follow Joint Commission, HIPAA and department/hospital policies on release of information.
*Schedule will be Monday through Friday 3pm to 11pm*
To qualify you must have:
- High School diploma / GED
- 1 year of related experience
- Analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations, which are relatively routine.
- Ability to understand and respond to written or verbal instructions. Incumbents must respond appropriately to instructions, questions or requests for information.
Contact with patients and/or visitors which involves courtesy. - Ability to understand basic human anatomy.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
#LI-Onsite
Source : Boston Children's Hospital