Sr. Inside Sales Team Manager - Quill at Staples, Inc.

Staples is business to business. You’re what binds us together.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

 

What you’ll be doing:

• The Sr Inside Sales Team Manager will lead and manage an inside sales team. Responsibility in sales strategy development, team leadership, and performance optimization. This role requires excellent communication, organizational, and problem-solving skills to drive sales growth and ensure seamless operations across diverse locations. The Sr. Inside Sales Team Manager will play a crucial role in achieving our sales targets, enhancing customer satisfaction, and fostering a collaborative and motivated team environment.
• Develop and implement effective sales strategies tailored to the team/market.
• Set and monitor sales targets, KPIs, and performance metrics to achieve business goals.
• Track and analyze market/team sales data to identify trends, opportunities, and areas for improvement. 
• Lead, mentor, and motivate an inside sales team to optimize performance and productivity. 
• Consistent coaching, development, and accountability to ensure selling processes, strategies, and initiatives are executed with quality and efficiency to grow and retain sales. 
• Conduct consistent call coaching sessions and crucial conversations. 
• Attend appointments, customer account reviews and/or trade shows. 
• Provide regular performance reports and insights to senior management
• Consistent audits (dispositions); address gaps and ensure team is calibrated based on business direction

 

What you bring to the table:

• Ability to efficiently manage a remote team with limited sales experience
• Ability in results-oriented, self-motivated, and driven by both financial and career opportunities
• Advanced selling & negotiation skills
• Excellent verbal and written communication skills
• Strong management skills (mentoring, coaching, counselling) for sales personnel optimization
• Excellent computer skills and technology competence
• A passion for recruiting, retaining, and developing talented sales professionals.
• A collaborative mindset that brings ideas and solutions together to ensure successful team and customer outcomes.
• Advanced Salesforce users

 

What’s needed- Basic Qualifications:

• High School or GED Equivalent 
• 4+ years sales experience
• 1+ years sales management experience              

 

What’s needed- Preferred Qualifications:

• Bachelor’s Degree
• Demonstrated experience leading sales teams in an Inside Sales environment

 

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.