Sr. IT Helpdesk - BTI Solutions
San Diego, CA
About the Job
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
Sr. IT Helpdesk
General Description:
The on-site Lab Support person will provide lab desktop/laptop, server, network support in R&D environment.
This includes supporting R&D remote offices in United States.
The lab support will respond to user's telephone calls, walk-up and/or e-mail messages regarding computer software or hardware problems and resolve the problem. The Lab Support person will also repairs, installs and modifies computer software and hardware at sites users are located which may include IT equipment and services in conference rooms.
As a member of the Lab Support team, you will be required to participate in a rotating on-call team for after-hours and weekend/holiday support team which could include having to show-up on-site to after-hours and weekend/holiday to respond to IT Service Delivery issues.
Essential Responsibilities:
• Install and configure PC's, Linux and Mac's, printers and peripherals within established standards and guidelines
• Install new hardware and software upgrades requested from users
• Manage R&D lab assets using RFTrack asset system
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
• Create and update Microsoft-based OS and Linux Image
• Provide technical support for IT services in conference rooms
• Assist employees in company events, such as exhibits and show case development product
• Install and perform maintenance on proprietary system/s
• May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
• Able to travel up to 20% to remote offices
Must Have the Following Competencies:
N/A
Supervisory Requirements:
No
Requirements:
• 2 year degree or better OR equivalent work experience with HS degree Or Military experience
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 4-8 years of related experience
• Great customer relation skills
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows OS and Linux in enterprise environment
• Understanding of PC technology (MS office, Internet, Windows)
• Asset Management skills
Pay Range: $25.00 ~ $35.00
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate - measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions' largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Sr. IT Helpdesk
General Description:
The on-site Lab Support person will provide lab desktop/laptop, server, network support in R&D environment.
This includes supporting R&D remote offices in United States.
The lab support will respond to user's telephone calls, walk-up and/or e-mail messages regarding computer software or hardware problems and resolve the problem. The Lab Support person will also repairs, installs and modifies computer software and hardware at sites users are located which may include IT equipment and services in conference rooms.
As a member of the Lab Support team, you will be required to participate in a rotating on-call team for after-hours and weekend/holiday support team which could include having to show-up on-site to after-hours and weekend/holiday to respond to IT Service Delivery issues.
Essential Responsibilities:
• Install and configure PC's, Linux and Mac's, printers and peripherals within established standards and guidelines
• Install new hardware and software upgrades requested from users
• Manage R&D lab assets using RFTrack asset system
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
• Create and update Microsoft-based OS and Linux Image
• Provide technical support for IT services in conference rooms
• Assist employees in company events, such as exhibits and show case development product
• Install and perform maintenance on proprietary system/s
• May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
• Able to travel up to 20% to remote offices
Must Have the Following Competencies:
N/A
Supervisory Requirements:
No
Requirements:
• 2 year degree or better OR equivalent work experience with HS degree Or Military experience
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 4-8 years of related experience
• Great customer relation skills
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows OS and Linux in enterprise environment
• Understanding of PC technology (MS office, Internet, Windows)
• Asset Management skills
Pay Range: $25.00 ~ $35.00
Source : BTI Solutions
