Sr. IT Support Specialist - The Walsh Group

The Walsh Group is seeking a Sr. IT Support Specialist in our Chicago, IL office.

Sr. IT Support Specialist is responsible for providing high quality technology support solutions to users via phone, support desk tickets or walk up for computers and providing excellent service. 

As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing.  Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.

There are many compelling reasons why exceptional people should consider a career with our company:

• Challenging, complex work
• Creative and innovative problem-solving environment
• Supportive, communicative managers who reward hard work
• Opportunities for growth, training, and development
• Flexibility in career path & progression
• Opportunities to work and live all over the United States

• Respond to request via phone calls, in person or by email through help desk software.
• Image new computers to company standard install.
• Support company mobile phones and smart phones
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues have been resolved.
• Provide daily onsite and remote technical support; including network, office applications,
  printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site. May assist with set-up of other jobs in
  the area.
• Outfit and support video conferencing as needed.
  
• Follow procedures and understand basic concepts to handle all Level 1 & 2 Support Knowledge
  Matrix items.
• Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
  
• Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT
  personnel and Corporate IT Managers.
• Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area of
  influence.
• Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the
  job

• Degree in Information Technology or related field or relevant experience,
• Excellent oral and written communication
• Ability to prioritize tasks and work in a fast paced environment

Skills Required:

• At least 4 years’ experience in IT support related field - will consider internships and part-time
  experience as well
• Must have a strong ability to work with many customers including guests and business partners in
  addition to supporting your team
• Strong follow-up skills and ability to resolve IT-related issues in a timely manner
• Exceptional customer service etiquette and responsiveness is A MUST
• Occasional evening/weekend hours will be required and occasional travel throughout area
• Ability to prioritize tasks and work in a fast-paced environment
• Must be a self-starter and not necessarily waiting for direction
• Must be able to work with multi-discipline teams
• Possess a 'can do', enthusiastic attitude
• Must be able to speak, read, understand and write in English
• Lift up to 50lbs
• Up to 15% travel if located at a Regional Office, or travel between jobsite offices

The Walsh Group offers competitive wages and benefits, including:

• Medical, Dental & Vision Insurance
• Generous Vacation Time & Paid US Holidays
• Company 401(k) Matching Contributions
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Maternity Leave Policy
• Short and Long-Term Disability Insurance
• Term Life and AD&D Insurance

If hired by The Walsh Group, you must be in compliance with your employment location’s COVID-19 related requirements, if any.

The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at 312-563-5905 or hr@walshgroup.com.

Equal Opportunity Employer, Disability/Veteran