Sr. IT Support Specialist at Jobot
Long Beach, CA 90810
About the Job
IT Support/Helpdesk Specialist (On-Site 5 days per week) - MS365, Active Directory, Azure
This Jobot Job is hosted by: Eric Emenhiser
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $75,000 - $105,000 per year
A bit about us:
Based in Carson, CA (bordering Long Beach, CA), we are well-established Contract Manufacturing business with 50+ years’ experience developing skincare, haircare and body-care products for world renowned Retail brands across the US. As a leading custom manufacturer of personal care and over-the-counter products, our flexible manufacturing facilities allow for rapid turnaround on a wide range of product forms: including creams, lotions, gels, and more. With advanced technology and validation processes, we ensure consistent high quality across all our offerings, from anti-acne solutions to men’s grooming products and pet care.
We are looking for a Mid-Sr. IT Support Specialist (3-8 years professional experience), to help support roughly 300 users across our physical and virtual IT environment including on-premise, VPN's & cloud servers (Azure/VMware/Horizon), networking devices (Cisco), computers/laptops (PC and MAC), and Microsoft 365 applications.
Why join us?
Be part of a diverse IT team who are dedicated to supporting the development of exceptional products that enhance lives and meet diverse customer needs!
Highlights:
Key Responsibilities:
Job Details
Knowledge, Skills, and Abilities:
Nice-to-have:
Preferred Education, Experience, and Certifications (nice to have):
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Eric Emenhiser
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $75,000 - $105,000 per year
A bit about us:
Based in Carson, CA (bordering Long Beach, CA), we are well-established Contract Manufacturing business with 50+ years’ experience developing skincare, haircare and body-care products for world renowned Retail brands across the US. As a leading custom manufacturer of personal care and over-the-counter products, our flexible manufacturing facilities allow for rapid turnaround on a wide range of product forms: including creams, lotions, gels, and more. With advanced technology and validation processes, we ensure consistent high quality across all our offerings, from anti-acne solutions to men’s grooming products and pet care.
We are looking for a Mid-Sr. IT Support Specialist (3-8 years professional experience), to help support roughly 300 users across our physical and virtual IT environment including on-premise, VPN's & cloud servers (Azure/VMware/Horizon), networking devices (Cisco), computers/laptops (PC and MAC), and Microsoft 365 applications.
Why join us?
Be part of a diverse IT team who are dedicated to supporting the development of exceptional products that enhance lives and meet diverse customer needs!
Highlights:
- Highly competitive base salary, comprehensive benefits, 401K + 4% matching, and more!
- Company provided MAC Laptop, Desktop and Mobile Phone!
- 2 weeks' vacation + 6 sick days per year + holidays!
- Close-knit team, who are supportive and can help fill in the gaps for learning new technical skills.
- Stable working environment - this is to replace someone who was working in the role for 25 years! Most employees only leave when they retire.
- Diverse range of technical problems to solve, in a cutting edge IT environment!
Key Responsibilities:
- Deliver general workstation support (PC and MAC environment), as well as Printers, Security Cameras, Scanners, and other devices.
- Support, manage, troubleshoot, and resolve service requests (150-concurrent end-users in the network) with a customer service mind-set.
- Troubleshoot and set-up network connectivity, involving Cisco Switches, Routers, Cabling. TCP/IP troubleshooting.
- Perform Windows OS and Windows DNS support.
- Navigate Active Directory to enact distribution groups and create, change, and disable users.
- Troubleshoot VPN connectivity issues and administer password resets.
- Utilize basic Windows Server (OS v. 10/11) and MS Azure support skills.
- Provide first level triage virtual server support to re-establish functionality for users.
- Driven to follow all SOP to resolve all technical issues.
- Administer incident response system reboots.
- Perform basic ITIL security to provide basic printing and connectivity support.
- Deliver scripted application support.
- Basic end-user email support.
Job Details
Knowledge, Skills, and Abilities:
- Ability to commute on-site 9 am - 5 pm, 5-days per week at our Carson, CA HQ.
- 3-8 years of experience in IT Support, Systems Administration, and/or Network Administration.
- Experience with Cisco Routing, Switches, and Networking (LAN/VLAN) + Basic foundations in TCP/IP.
- Experience with VMware and/or VMware Horizon (Horizon View), as well as UniFi Network.
- Knowledge of a Hybrid Server Environments: Currently we support On-Premise Servers (90%) & MS Azure (10%).
- Basic knowledge of Windows command line (CMD, Shell/PowerShell).
- Technical knowledge for supporting Microsoft 365 applications.
- Understanding of technical triage methodologies.
- Adherence to ticketing methodologies regarding documentation, process, and workflow.
- Ability to communicate both verbal and written technical information to a wide range of end-users with a customer service mind-set.
- Ability to work in a team environment; contribute and treat co-workers and customers with respect.
Nice-to-have:
- SQL Scripting, in particular T-SQL for MS SQL Server
- Prior experience supporting projects for the migration of on-premise servers to Microsoft Azure.
Preferred Education, Experience, and Certifications (nice to have):
- Bachelor's Degree preferred (not required), in MIS, IT, CIS, Networking, or Computer Science.
- Prior MSP support desk experience, highly encouraged.
- Network+ certification and/or CCNA
- A+ certification.
- Server+ certification.
- Relevant MS Azure certifications.
- Basic knowledge of network concepts, devices, and best practices.
- Microsoft 365 certification.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
75,000 - 105,000 /year