Sr. IVR Application Developer/Genesys Engineer - TECH Tammina

Role: Sr. IVR Application Developer/Genesys Engineer

Location: Okemos, MI (Hybrid)

Duration: Long term

Rate: Market

Responsibilities:

• VR Application Development: Design, develop, and maintain sophisticated IVR applications using object-oriented programming languages, integrating them with various telephony systems and external applications.
• PBX & Telephony Expertise: Work with PBX architecture and telecommunications network services, supporting the smooth operation of call center systems.
• Telephony Integration: Manage web services and integration of telephony systems to other computer systems using protocols like SOAP, VXML, SQL, XML, and REST.
• SIP VoIP Troubleshooting: Interpret and troubleshoot SIP-based VoIP traffic, ensuring seamless integration with different SIP telephony systems.
• Speech Recognition Systems: Develop and manage speech recognition systems and grammars to optimize customer service interactions.
• Genesys Cloud: Provide hands-on support and development in Genesys Cloud, ensuring system reliability and performance.
• Cross-functional Collaboration: Work closely with IT, Customer Service, and Operations teams to ensure the optimal functioning of contact center systems.

Required Qualifications:

• 5+ years of experience in IVR development, PBX architecture, and telecommunication network services.
• Proven expertise in Web Services Integration (SOAP, VXML, SQL, XML, REST) within telephony systems.
• Strong background in Software Development using object-oriented programming languages for IVR applications.
• In-depth knowledge of SIP-based VoIP traffic troubleshooting and integration.
• Familiarity with Genesys Cloud platform and associated tools.

Preferred Qualifications:

• Certifications in Genesys Cloud CX Professional, Architect, and Scripting are highly desirable.
• Previous experience with Genesys Engage Certifications.