Sr Lead Design Thinking Consultant - Lumen

**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Accountable to oversee transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment. Transition of all services into production (Operate, Optimize, etc), and ensure both customer and Lumen have what is needed for success. Ensures that activities related to this tower are accomplished in accordance with defined policy and procedure, both from customer and Lumen. ? ? **The Main Responsibilities** + Coordinates with Service Design leader to ensure all design intent is accounted for and business value realized? + Primary interface for service operation team to intake the new service? + Transfer of services, control risk and possibility of failures. ? + Responsible to provide overall planning for service transition and coordinate the resource that they require.? + Plan and coordinate resource and activities required to delivery the service to operation?. + Ensure adoption framework is created, understood and transitioned to operations. + Identify, manage and control risks related to the service design and operation requirements?. + Responsible to implement the service transition plan to operation. All required testing, documentation and training have been provided. **What We Look For in a Candidate** + Proven track record of leading commercial pre-sales and/or consulting pre-sales teams driving business relevance conversation with end customer to develop early sales pipeline. + Communication: Excellent presentation, speaking and writing skills with the ability to effectively communicate a compelling vision and complex technical concepts to a broad range of audiences, including the C-Suite. Collaborative team builder with experience working across multiple business units to achieve results. + Interpersonal Skills: Able to form strong working relationships that bridge technical and business functions and obtain buy-in across complex organizations. Demonstrated ability to quickly establish trust with customers and engage with a shared vision for transformation and success. + Organizational Agility: The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change. Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure. + Technical Knowledge: Possess knowledge of Cloud, Enterprise Architecture and Design. Experience in and leading Architects responsible for designing, deploying, and maintaining cloud-based infrastructures, enterprise architectures, data and application frameworks, IT operations, and industry compliance standards. + Approach: Highly proactive, consultative, creative and positive with a can-do attitude even in the most difficult circumstances. Strong continuous improvement mindset and passion to identify or develop strategies to maximize operational efficiency and return on investment. + Work experience: Minimum 8 years of success in the Enterprise sector coordinating resources across multiple organizations in the business relevance and value realization technology arena including work in a sales, finance and information technology environments. + Education: B.S. or equivalent work experience in the private sector or military. MBA or related graduate degree is a plus. + Travel: Ability to travel up to 25% of the time is req. **Compensation** The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. **Location Based Pay Ranges** **$94,420 - $125,890** in these states: AR ID KY LA ME MS NE SC SD **$99,390 - $132,510** in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY **$104,360 - $139,140** in these states: CO HI MI MN NC NH NV OR RI **$109,330 - $145,770** in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs. Requisition #: 334852 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. **Salary Range** **Salary Min :** 94420 **Salary Max :** 145770 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com) Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. **Application Deadline** 10/01/2024