Sr. Manager, Account Management at Comcast Corporation
FAIRFIELD, CT
About the Job
Job Summary
Responsible for managing a teams of sales account managers across our Publisher business including programmers, distributors and resellers. Lead for your pod and book of business responsible for overall day to day operational health if these strategic relationships across our full product suite. Participate in cross-functional strategic company initiatives acting as a representative for the full account management function. Creates account service management procedures to ensure consistent methods for supporting customers and to ensure high quality and responsiveness. Maintain executive summaries for each client for team senior leadership and act as an escalation path when needed. Monitor overall performance of account managers as well as customer satisfaction. Ensure operational plans are aligned with business objectives. Contribute to functional strategy development. Has a greater degree of impact on business results, and typically manages development and coaching of your pod.Job Description
Core Responsibilities
- Manages, trains, and develops a sales team, including developing career growth plans and performance goals.
- Responsible for hitting revenue targets for book-of-business (assigned accounts to themselves and their team).
- Develops presentations and other collateral materials that will position the Company as a team strategically internally.
- Provides account management representation in cross-functional workstreams, GTMs, pilots,etc.
- Coordinate product comms distribution, track client adoption or new products and features, and manage release comms
- Attends meetings and presentations with key clients, proactively communicate with existing and potential clients about our products value prop
- Develops relationships with executive stakeholders at key accounts within book of business.
- Develops internal processes to streamline internal and external activities.
- Participates in planning with finance, operations, and strategy teams for book of business.
- Provides insight into customer challenges, needs, and opportunities to cross-functional stakeholders including product, marketing, engineering, customer success, and sales leadership.
- Works cross-functionally to develop go-to-market strategies and drive initiatives.
- Serves as an escalation point for key customer issues around products and services
- Represents company at industry events.
- Self starter who takes initiative to support not just their team pod but the broader AM organization and revenue team
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Account Management; Digital Advertising; Results-Oriented; People Management; Customer Satisfaction; Business Results
Salary:
Primary Location Pay Range: $142,103.04 - $213,154.56
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $57,000
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
