Sr. Manager, Account Program Management & Operations, Enterprise Accounts & Services at Medtronic
Austin, TX 73301
About the Job
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all
You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Manages a team of 8-12 individual contributors, senior account program managers and project coordinators in the Enterprise Accounts & Services team.Strategy execution partner for Directors Enterprise Accounts and Service Line Advisory Directors.Responsible for planning, initiating, monitoring, tracking, and/or prioritizing sales and marketing support projects and process improvement initiatives and facilitating successful, on-time, and within-budget execution.Sets clear direction and management that aligns with defined practices and policies and enhances the organization's support function necessary to meet established sales or market share targets.Interacts and works closely with other departments, including, but not limited to, Sales, Marketing, and Global Regions, to ensure adequate support for the sales and marketing functions.Directs daily activities for multiple work-stream teams through managing project plans, resourcing, status reporting, resolving issues, identifying project risks, and accountability for deliverables across multiple functional organizations.Prepares internal and external communications and documentation.Responsible for project performance, risk management, administration, financial management, budgeting and issue resolution.Skills/Competencies:Demonstrated ability to collaborate and influence in a matrixed environment and to work effectively with in-house functional teams, sales teams, and customers.Excellent verbal, written, and presentation communication skills.Proven ability to build and facilitate strong, productive working relationships with various cross-functional and customer contacts.High flexibility and adaptability in a rapidly changing business environment; ability to acclimate to change and embrace new business opportunities.Leadership competencies to include:Business acumenInfluence managementStrategic agilityProcess orientationPragmatic priority settingCritical thinkingResults orientationCustomer service orientation (internal and external)PROGRAM MANAGEMENT CAREER STREAM: Program Managers and Directors focus on tactical, operational activities for a major program with broad or ongoing impact
Levels within the program management career stream typically accomplish program objectives through matrixed employee teams and / or vendors who are not direct reports but for which the incumbent has direct accountability to lead
The majority of time is spent overseeing their area of responsibility, managing program/team performance, communicating project and operational developments, planning, prioritizing and / or directing the responsibilities of program team members
Goal achievement is typically accomplished through performance of program team members.DIFFERENTIATING FACTORSAutonomy: Manages one or more medium-scale, established programs with generally-defined program plans and delivery methodologies.Is accountable for overall program process, performance, and customer satisfaction.Organizational Impact: Participates in establishing program objectives, timelines, milestones, and budgets .Develops new policies and procedures that affect program management.Typically has budget accountability for one or more programs.Program decisions are generally recommended to higher level management.Innovation and Complexity: Problems and issues faced are difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.Problems typically impact multiple workstreams, departments or specialties .Enhances programs management processes to improve program.Communication and Influence: Communicates and leads meetings with internal and external customers and vendors, conducts briefings to higher level management team.Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties on program objectives and execution plans .Leadership and Talent Management: Leads, directs and reviews the work of a team of managers, experienced professionals and/or vendors who exercise latitude and independence in their assignments
Establishes daily tasks necessary for successful program execution
Not directly responsible for hire or fire decisions and people management.Required Knowledge and Experience: Requires broad management knowledge and experience to lead project teams in one department.Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R
§ 214.2(h)( 4)(iii)(A) and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile
The employee is also required to interact with a computer, and communicate with peers and co-workers
Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values
We recognize their contributions
They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl
PR) locations (USD):$129,600.00 - $194,400.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California
The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location
Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).Medtronic benefits and compensation plansAbout MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people
From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves
We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.At Medtronic, most positions are posted on our career site for 3-7 days. SummaryLocation: Austin, Texas, United States of America; USA-MN; USA-CO; USA-FLType: Full time
You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Manages a team of 8-12 individual contributors, senior account program managers and project coordinators in the Enterprise Accounts & Services team.Strategy execution partner for Directors Enterprise Accounts and Service Line Advisory Directors.Responsible for planning, initiating, monitoring, tracking, and/or prioritizing sales and marketing support projects and process improvement initiatives and facilitating successful, on-time, and within-budget execution.Sets clear direction and management that aligns with defined practices and policies and enhances the organization's support function necessary to meet established sales or market share targets.Interacts and works closely with other departments, including, but not limited to, Sales, Marketing, and Global Regions, to ensure adequate support for the sales and marketing functions.Directs daily activities for multiple work-stream teams through managing project plans, resourcing, status reporting, resolving issues, identifying project risks, and accountability for deliverables across multiple functional organizations.Prepares internal and external communications and documentation.Responsible for project performance, risk management, administration, financial management, budgeting and issue resolution.Skills/Competencies:Demonstrated ability to collaborate and influence in a matrixed environment and to work effectively with in-house functional teams, sales teams, and customers.Excellent verbal, written, and presentation communication skills.Proven ability to build and facilitate strong, productive working relationships with various cross-functional and customer contacts.High flexibility and adaptability in a rapidly changing business environment; ability to acclimate to change and embrace new business opportunities.Leadership competencies to include:Business acumenInfluence managementStrategic agilityProcess orientationPragmatic priority settingCritical thinkingResults orientationCustomer service orientation (internal and external)PROGRAM MANAGEMENT CAREER STREAM: Program Managers and Directors focus on tactical, operational activities for a major program with broad or ongoing impact
Levels within the program management career stream typically accomplish program objectives through matrixed employee teams and / or vendors who are not direct reports but for which the incumbent has direct accountability to lead
The majority of time is spent overseeing their area of responsibility, managing program/team performance, communicating project and operational developments, planning, prioritizing and / or directing the responsibilities of program team members
Goal achievement is typically accomplished through performance of program team members.DIFFERENTIATING FACTORSAutonomy: Manages one or more medium-scale, established programs with generally-defined program plans and delivery methodologies.Is accountable for overall program process, performance, and customer satisfaction.Organizational Impact: Participates in establishing program objectives, timelines, milestones, and budgets .Develops new policies and procedures that affect program management.Typically has budget accountability for one or more programs.Program decisions are generally recommended to higher level management.Innovation and Complexity: Problems and issues faced are difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.Problems typically impact multiple workstreams, departments or specialties .Enhances programs management processes to improve program.Communication and Influence: Communicates and leads meetings with internal and external customers and vendors, conducts briefings to higher level management team.Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties on program objectives and execution plans .Leadership and Talent Management: Leads, directs and reviews the work of a team of managers, experienced professionals and/or vendors who exercise latitude and independence in their assignments
Establishes daily tasks necessary for successful program execution
Not directly responsible for hire or fire decisions and people management.Required Knowledge and Experience: Requires broad management knowledge and experience to lead project teams in one department.Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R
§ 214.2(h)( 4)(iii)(A) and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile
The employee is also required to interact with a computer, and communicate with peers and co-workers
Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values
We recognize their contributions
They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl
PR) locations (USD):$129,600.00 - $194,400.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California
The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location
Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).Medtronic benefits and compensation plansAbout MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people
From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves
We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.At Medtronic, most positions are posted on our career site for 3-7 days. SummaryLocation: Austin, Texas, United States of America; USA-MN; USA-CO; USA-FLType: Full time
