Sr. Manager, Digital Evolution - Cable One Inc.

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Senior Manager of Digital Evolution will lead initiatives that drive the digital transformation strategy across the organization. This role requires a visionary leader who can bridge business goals with technology solutions to accelerate digital adoption, enhance customer experience, and drive operational efficiency. The ideal candidate will have a deep understanding of emerging technologies, change management, and digital strategy execution.

What you will do to contribute to the company's success

• Digital Strategy Development: Collaborate with senior leadership to define and refine the digital transformation roadmap, ensuring alignment with overall business objectives.

• Technology Enablement: Oversee the integration and implementation of innovative digital tools and platforms that enhance customer experience, improve operational efficiency, and unlock new revenue streams.

• Cross-Functional Leadership: Partner with key stakeholders across departments (IT, Operations, Marketing, Customer Experience) to foster collaboration and ensure successful execution of digital initiatives.

• Change Management: Drive organizational change by incorporating strategic communication plans, training programs, and engagement strategies that promote digital adoption among employees and customers.

• Data-Driven Decision Making: Leverage data analytics to track progress, optimize digital solutions, and measure success against KPIs such as customer satisfaction, operational efficiency, and financial performance.

• Project Management Excellence: Lead and manage multiple digital initiatives concurrently, ensuring projects are delivered on time, within scope, and within budget.

• Risk Management: Identify and mitigate potential risks associated with digital transformation projects, including technical, operational, and human capital risks.

• Continuous Improvement: Foster a culture of continuous innovation and improvement, staying abreast of industry trends, emerging technologies, and best practices in digital transformation.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field (Master's degree preferred).
• 8+ years of experience in digital transformation, IT management, or a related field, with at least 5 years in a leadership capacity.
• Proven experience leading large-scale digital projects and driving technology-driven innovation in complex organizations.
• Strong knowledge of emerging digital technologies (e.g., AI, machine learning, IoT, cloud computing) and their applications in business.
• Exceptional project management skills, with experience using agile methodologies.
• Expertise in change management, including experience in training and communication strategies for digital adoption.
• Strong analytical skills with the ability to interpret data and translate it into actionable strategies.
• Excellent communication, leadership, and stakeholder management abilities.
• Certifications in PMP, Agile, or related digital transformation frameworks are a plus.

Additional Requirements

• Experience with CSG Billing, CXone/NICE suite of products, Zendesk suite of products, and ServiceNow suite of products.
• Proven track record of managing enterprise-wide, multifaceted projects with budgets in the millions
• Knowledge of change management principles is essential, along with prior experience in customer experience, particularly in customer journey and technology road-mapping

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• We're an Award-Winning Organization

We're An Award-Winning Company

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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