Sr. Manager, GBS ES BOS&S - Records Management at Pfizer
Collegeville, PA 19426
About the Job
ROLE SUMMARYThis role is responsible for owning the development, oversight, and execution of complex strategies relating to the expansion of Records and Information Management (RIM) tools, principles, programs, and policies across the Pfizer Enterprise
This role will require leadership of, and participation on, multiple project teams across the globe to develop strategies and execute on projects regarding the integration of existing Pfizer Sites, Business areas, and vendors into the RIM processes and pathways that have been established by the Enterprise Records and Information Management (eRIM) organization.These projects will require technical proficiency with the Pfizer RIM system and close partnership with external vendors, internal stakeholders at all levels of the enterprise, and throughout all markets where Pfizer conducts business to evaluate specific RIM project needs and then to develop strategies to meet those needs via both Pfizer specific and external vendor provided resources and solutions.This role may also be responsible to manage special projects within the Enterprise Services team.ROLE RESPONSIBILITIES RIM Consulting & Technology EngagementEngage with internal clients to match Enterprise RIM needs to eRIM offered solutionsPartner with internal clients in the implementation of solutions. Examples include Active Record Centers (ARC), Core RIM vendor integrations, RIM good practice consultations, etc.Lead the delivery of internal services related to records managementCollaborate with internal stakeholders (e.g., business units, IT teams) to understand their RIM service needs and requirements and to ensure that service delivery meet their expectationsVendor Relationship PartnershipManage and lead engagement with 3rd party vendors in the execution of customer-facing vendor operations relating to RIM activities across the globeLead the identification of potential suppliers for service delivery operations, and ensure that they meet the company's Sourcing criteriaEngage with vendors to measure vendor performance to ensure that they are meeting agreed-upon service levelsBusiness Partner Relationship Management & Service Awareness Lead the development of standardized operating procedures for end-to end service delivery related to records management.Lead the development and execution of marketing campaigns to promote enterprise services, resulting in increased brand awareness and new business leadsProvide guidance for training and reference purposes across process flows and toolsProvide subject matter expertise as a participant on multiple cross-functional project teams with the key deliverable of owning the development, oversight, and execution of complex strategies relating to RIM activities across the Pfizer Enterprise.People Management & Development, where applicableLead teams of colleagues or outsourced vendor to manage and monitor processes supporting records management during business transformation events.Oversee trainings and support to other employees involved in records management processes to ensure that they understand their roles and responsibilities.BASIC QUALIFICATIONS Minimum of bachelor’s degree in Business, Computer Science, MIS, or a related discipline7 years' experience in in-house records management, contract management, vendor management, privacy operations or legal experienceExperience of analyzing market research for identification of potential suppliers for service delivery operationsAbility to independently develop standardized procedures for end-to end service deliveryAbility to collaborate with and influence cross-functional leadersExperience in identifying process improvement opportunitiesStrong business operations acumen and a bias for actionFlexible to changing priorities and comfortable in a fast-paced dynamic environmentStrong stakeholder relationship building abilities, negotiation & influencing skillsPREFERRED QUALIFICATIONSMBA or Master’s degree in strategy, management, or related field is a plusPreferred licenses or certifications: PMP, LEAN, ARMA, IAPP, Information Governance, etc.Demonstrated experience with records, information governance, and/or systems integration Experience with vendor technology solutionsExperience in supporting risk & compliance managementExperience in supporting client relationship management, leadership, and customer service in a technological contextTrack record of performing business partnerships & delivering value to clientsExperience performing client expectation managementKNOWLEDGEKnowledge of customer service skills including professionalism, reliability, speed of delivery, and responsivenessStrong knowledge of process flows and toolsKnowledge of key risks associated with working with third-party vendors and approach to develop strategies to mitigate these risksKnowledge of service resource / capacity planningManagement of high-performing delivery teamsProblem-solving skillsCandidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS 10% travel (domestic and international) may be required.Work Location Assignment: FlexibleOther Job Details: Last day to apply: October 29, 2024Relocation support availableThe annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program
We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments
Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage
Learn more at Pfizer Candidate Site – U.S
Benefits | (uscandidates.mypfizerbenefits.com)
Pfizer compensation structures and benefit packages are aligned based on the location of hire
The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA
Pfizer is an E-Verify employer
This position requires permanent work authorization in the United States.Global ProcurementSummaryLocation: United States - Pennsylvania - Collegeville; Greece - Thessaloniki; United States - Florida - TampaType: Full time
This role will require leadership of, and participation on, multiple project teams across the globe to develop strategies and execute on projects regarding the integration of existing Pfizer Sites, Business areas, and vendors into the RIM processes and pathways that have been established by the Enterprise Records and Information Management (eRIM) organization.These projects will require technical proficiency with the Pfizer RIM system and close partnership with external vendors, internal stakeholders at all levels of the enterprise, and throughout all markets where Pfizer conducts business to evaluate specific RIM project needs and then to develop strategies to meet those needs via both Pfizer specific and external vendor provided resources and solutions.This role may also be responsible to manage special projects within the Enterprise Services team.ROLE RESPONSIBILITIES RIM Consulting & Technology EngagementEngage with internal clients to match Enterprise RIM needs to eRIM offered solutionsPartner with internal clients in the implementation of solutions. Examples include Active Record Centers (ARC), Core RIM vendor integrations, RIM good practice consultations, etc.Lead the delivery of internal services related to records managementCollaborate with internal stakeholders (e.g., business units, IT teams) to understand their RIM service needs and requirements and to ensure that service delivery meet their expectationsVendor Relationship PartnershipManage and lead engagement with 3rd party vendors in the execution of customer-facing vendor operations relating to RIM activities across the globeLead the identification of potential suppliers for service delivery operations, and ensure that they meet the company's Sourcing criteriaEngage with vendors to measure vendor performance to ensure that they are meeting agreed-upon service levelsBusiness Partner Relationship Management & Service Awareness Lead the development of standardized operating procedures for end-to end service delivery related to records management.Lead the development and execution of marketing campaigns to promote enterprise services, resulting in increased brand awareness and new business leadsProvide guidance for training and reference purposes across process flows and toolsProvide subject matter expertise as a participant on multiple cross-functional project teams with the key deliverable of owning the development, oversight, and execution of complex strategies relating to RIM activities across the Pfizer Enterprise.People Management & Development, where applicableLead teams of colleagues or outsourced vendor to manage and monitor processes supporting records management during business transformation events.Oversee trainings and support to other employees involved in records management processes to ensure that they understand their roles and responsibilities.BASIC QUALIFICATIONS Minimum of bachelor’s degree in Business, Computer Science, MIS, or a related discipline7 years' experience in in-house records management, contract management, vendor management, privacy operations or legal experienceExperience of analyzing market research for identification of potential suppliers for service delivery operationsAbility to independently develop standardized procedures for end-to end service deliveryAbility to collaborate with and influence cross-functional leadersExperience in identifying process improvement opportunitiesStrong business operations acumen and a bias for actionFlexible to changing priorities and comfortable in a fast-paced dynamic environmentStrong stakeholder relationship building abilities, negotiation & influencing skillsPREFERRED QUALIFICATIONSMBA or Master’s degree in strategy, management, or related field is a plusPreferred licenses or certifications: PMP, LEAN, ARMA, IAPP, Information Governance, etc.Demonstrated experience with records, information governance, and/or systems integration Experience with vendor technology solutionsExperience in supporting risk & compliance managementExperience in supporting client relationship management, leadership, and customer service in a technological contextTrack record of performing business partnerships & delivering value to clientsExperience performing client expectation managementKNOWLEDGEKnowledge of customer service skills including professionalism, reliability, speed of delivery, and responsivenessStrong knowledge of process flows and toolsKnowledge of key risks associated with working with third-party vendors and approach to develop strategies to mitigate these risksKnowledge of service resource / capacity planningManagement of high-performing delivery teamsProblem-solving skillsCandidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS 10% travel (domestic and international) may be required.Work Location Assignment: FlexibleOther Job Details: Last day to apply: October 29, 2024Relocation support availableThe annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program
We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments
Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage
Learn more at Pfizer Candidate Site – U.S
Benefits | (uscandidates.mypfizerbenefits.com)
Pfizer compensation structures and benefit packages are aligned based on the location of hire
The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA
Pfizer is an E-Verify employer
This position requires permanent work authorization in the United States.Global ProcurementSummaryLocation: United States - Pennsylvania - Collegeville; Greece - Thessaloniki; United States - Florida - TampaType: Full time
