Sr. Manager, Nexus Program Manager - Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking a highly specialized Senior Manager of AI Solution Design to join our AI/MarTech team. This individual will bring a unique blend of skills and experience in AI design, data science, analytics, and product management all within the context of large-scale enterprise operations. The ideal candidate will possess a deep understanding of the traditional software development lifecycle, advanced data science principles, and enterprise architecture, particularly in scaling AI operations and transforming traditional business intelligence into operationalized, data-driven insights. This role demands a proven track record of successful projects at scale within large telecom companies, demonstrating the ability to integrate these complex skill sets to drive innovation and achieve business goals.

Job Description

Core Responsibilities

• Lead cross-functional teams in the design and delivery of AI-centered solutions that operationalize business intelligence and machine learning models at scale, ensuring alignment with enterprise goals and maximizing KPIs across all customer interaction channels.
• Collaborate closely with business stakeholders, engineering teams and other key partners to gather and refine requirements, ensuring that AI solutions meet business needs and technical standards.
• Develop and refine user stories, create architectural diagrams, data flow diagrams, API contracts, and other documentation to clearly communicate the design and functionality of AI solutions.
• Conduct cost/benefit analysis, build vs. buy assessments, and statement of work management to ensure optimal resource allocation and project execution.
• Manage multiple high-visibility, multi-million-dollar projects simultaneously, ensuring timely delivery, quality control, and alignment with strategic objectives.
• Perform quality checks on decisioning tactics to ensure they meet performance expectations and contribute to overall business success.
• Spearhead the creation of scalable real-time feedback loops, platforms for customer journey analytics, and automated communication solutions, driving significant efficiency improvements and enhancing customer experience.
• Drive continuous improvement of business processes through automation, system integration, and the application of advanced AI techniques to reduce manual effort, minimize errors, and accelerate time to market.
• Mentor and lead teams in best practices for AI solution design, fostering a culture of innovation and continuous learning.
• Lead discussions with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
• Advise on the relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.
• Oversee analyzation of large, complex data to determine actionable business insights using self-service analytics and reporting tools.
• Team queries disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.
• Team combines data as needed from disparate data sources to complete analysis.
• Lead identification of key business drivers and insights by conducting exploratory data analysis and hypothesis testing.
• Oversee development of forecasting models to predict sales, demand and other key business metrics.
• Review analysis of the results of campaigns, offers or initiatives to measure their effectiveness and identify opportunities for improvement.
• Review and communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decisionmakers.
• Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.
• Stay current with emerging trends in analytics, statistics, and machine learning and apply them to business challenges.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

#EBICareers

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years