Sr. Manager of Business Operations - Eurofins DiscoverX Products, LLC

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Become your most extraordinary self! Our team is intensely proud to be a major provider of services and products to the drug discovery research industry. Join Eurofins DiscoverX Products, LLCpart of the Eurofins Discovery ™ group of companies serving global clients in the Pharma and Biotech industries. Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide!

We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*.

Essential Duties and Responsibilities:

The Sr. Manager of Business Operations will enable the achievement of business operations efficiencies and effectiveness through the following:

Product Details Information

• Manage master product information across the product portfolio in various systems that include ERP (AX), including website product details pages, annual pricing and updates, FileMaker, and CCLs
• Includes updating channel partners on information, product availability, and pricing updates
• Work closely with the NPI team to increase efficiency and shorten the launch times of NPI
• Work closely with customer service and Supply Chain and logistics team to improve efficiencies in ecomm usage, consumable management and backorder management
• Work with IT and other marketing teams to facilitate IT solution on-boarding

Business Reporting

• Establish and drive effective, reliable, and consistent business reporting tools and processes
• Establishes and maintains portfolio, marketing, finance and sales dashboards- Quotes, lead conversion, Backorder reports, Monthly revenue reports etc..
• Owner of key corporate reporting files - TCPC, Carbon footprint, NPS and Productivity

NPI Process

• Own and run the NPI process for all products launching/discontinuing that includes request/notifying, receiving, tracking/managing new, and discontinued products), and process monthly NPI as indicated in the SOP
• Regular notification of the sales team of updates for NPIs, target list(s), product updates
• Create PDF and save Data Sheets to Approved Products folder (notify Operations and tech support)
• Ensure that QA manages the Approved Product documentation (working with R&D, Cell Services and Ops)
• Gathering key metrics and information used to evaluate new product initiatives and product lifecycle management decisions (revenue, number of projects, etc.).
• Own process for uploading all relevant content to master data bases for use in the marketing, support, and sale of the product portfolio.

CCL management

• Lead and manage the CCL process
• Maintain CCL SOP and work with QA, PMs, Marketing, and Operations for any updates, as needed
• Schedule and run regular CCL meetings to maintain progress
• Manage