Sr Manager, Operations at SBM Management
San Francisco, CA 94103
About the Job
MANAGER IN TRAINING POSITION
SBM's Manager in Training (MIT) program is designed to empower ambitious individuals, providing them with the tools and expertise required to excel in a permanent leadership role. As a Sr. Operations Manager (MIT), you will play a pivotal role in coordinating and overseeing the comprehensive execution of contractual obligations between SBM and our valued clients. This dynamic position encompasses a wide array of responsibilities, including strategic planning, meticulous supervision, budget management, vendor and supplier liaisons, fostering strong customer relationships, and the execution of high-level managerial and supervisory duties.
MIT PROGRAM
Our MIT program is a blended-learning, 90-day program focused on immersing a manager in all aspects of running a multi-million-dollar business within the facilities industry. Training takes place on-site at one of our Fortune 500 client locations and guides trainees by integrating hands-on training, expert learning, real-time feedback, and personalized advice. The program is ideal for those seeking professional development opportunities at this level.
CAREER PATH
All participants must complete training to advance to a manager role where they will oversee their team. Successful completion of the program is the first step for future leadership opportunities as SBM strongly advocates the philosophy of growth from within. Most of our senior leadership team, including C-suite, Vice Presidents, and Site Managers, have completed the MIT program.
TYPICAL DAY IN TRAINING
As a pivotal team member, you'll contribute to the overarching vision, coordination, and assessment of the account. Your role will encompass a wide array of responsibilities aimed at ensuring the seamless delivery of contracted services. Here are some of the key aspects you'll be immersed in:
Operational Excellence:
- Play a central role in crafting and executing work schedules, guaranteeing the fulfillment of contracted services.
- Maintain a watchful eye on the physical condition of facilities to uphold safety and quality standards.
- Implement thorough inventory, supplies, and equipment management, ensuring a well-stocked and efficient environment.
- Oversee tasks related to 4insite compliance, championing the adherence to industry regulations.
- Spearheaded investigations into improved equipment and methods, fostering innovation and efficiency.
- Review customer service requests with precision to uphold quality and prioritize tasks.
Financial Expertise:
- Analyze budgets to identify areas for cost savings and operational improvement, driving the financial success of the site.
- Work diligently to meet budgeted goals, ensuring financial milestones are consistently achieved.
- Contribute to expanding into new markets, increasing market share, and securing a competitive position within the industry.
Strategic Planning and Communication:
- Coordinate program specifications and contract requirements for potential proposals, demonstrating an acute understanding of client needs.
- Prepare and maintain comprehensive reports on all financial aspects of the business, including forecasting and trends.
- Assure the compliance of local, state, and federal regulations, including but not limited to FLSA, OSHA, and ADA.
- Act as a vital liaison between the company, clients, customers, employees, and subcontractors.
- Conduct regular meetings to maintain effective communication at all levels of the business.
Leadership and Team Development:
- Assume a leadership role when required, stepping in for management to ensure continuous operational flow.
- Leverage your interpersonal and communication skills to foster a positive team environment, motivating a diverse group of individuals.
- Provide valuable feedback to team members, actively participating in their development and assisting in staff planning and recruitment.
Customer Focus:
- Elevate customer advocacy by delivering exceptional customer service and offering unwavering support.
- Continuously strive to meet and exceed customer expectations.
Learning and Development:
- Participate in an expedited training program lasting approximately three months, where you'll receive hands-on experience and mentorship opportunities.
- Drive your own learning plan, covering all aspects of managing a dynamic client facility.
- Upon course completion, you'll have the opportunity to secure a position at one of our prestigious accounts.
Teamwork and Growth:
- Flourish within a fast-paced team environment, where you'll provide operational support, lead management training, solve complex problems, and engage in regular communication with senior management.
- Embrace opportunities for career advancement and be a part of transitions and projects led by key team members across the nation.
QUALIFICATIONS
- A bachelor's degree or equivalent relevant experience.
- Preferred: 2-4 years of related experience and/or training in facility management.
- Preferred: 2-4 years of supervisory or management experience.
- Proficiency or advanced knowledge in the Microsoft Office Suite.
- Bonus: Some experience in Facilities/Janitorial roles, although not mandatory for the right candidate.
- Desired skills: Presentation abilities, critical thinking, problem-solving capabilities, adept at forming and maintaining business relationships, and computer proficiency.
- Preference for local candidates.
- Preferred: A background in long-standing customer service.
- Preferred: Proven experience in operations and facilities management.
- Bilingual in Spanish
- Active/Transferable DoD TS Clearance preferred
Shifts: Variable shifts, flexibility needed
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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