Sr. Manager, Payroll Tax Services - BambooHR

Please Note: This is a remote/hybrid position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Sr. Manager, Payroll Tax Services

BambooHR is seeking a highly skilled and experienced Sr. Manager of Payroll Tax Services to lead and oversee multiple payroll tax-related production functions within our company, which provides a platform for payroll services. This role is critical in ensuring the timely and accurate processing of payroll corrections, amended returns, tax notices, and our print & mail functions. The ideal candidate will proactively manage customer tax profiles, handle corrections and amendments, and provide exceptional customer back-end support tied to payroll services. This leader will manage a team of approximately 50 employees, including managers, and will play a key role in driving operational excellence and customer satisfaction.

Essential Job Duties

• Oversee teams responsible for payroll corrections and amendments to payroll tax filings, research and resolution of tax notices as needed
• Develop and implement strategies to improve payroll tax processing efficiency and accuracy
• Oversee print administration related to payroll tax documents and payroll services
• Collaborate with other departments to ensure seamless integration of payroll tax services with overall payroll operations
• Manage and mentor a team of 25+ employees, including managers, to achieve departmental goals and objectives
• Foster a positive and collaborative team environment, promoting professional growth and development
• Set performance expectations, conduct regular performance reviews, and provide constructive feedback
• Identify and address training needs to enhance team capabilities and performance

What You Need to Get the Job Done

• In current role for at least 9+ months
• At least 3-5 years in a managerial role
• Minimum of 7-10 years of experience in payroll tax services
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field; Master's degree or CPA certification is preferred
• Strong knowledge of payroll tax regulations, compliance requirements, and best practices
• Proven experience in managing large teams and leading managers
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Proficiency in payroll tax software and payroll systems

What Will Make Us REALLY Love You 

• Demonstrated experience in a payroll services environment, including familiarity with payroll processing, compliance regulations, and client management. Understanding of payroll systems, tax regulations, and various payment methods (e.g., direct deposit, ACH transfers, and reverse wire) is essential.
• Ability to collaborate with cross-functional teams and deliver exceptional service to clients in a fast-paced payroll company setting.

Work Mode: Remote.

Please be aware that not all roles will come with a pay increase; some may be lateral moves or involve a pay decrease based on job responsibilities. To ensure fairness and internal equity across the organization, all roles are evaluated, and compensation is determined by the responsibilities of the position.

What timeline can you expect as an applicant? Please note that the hiring manager will do their best to meet this timeline, while also meeting the needs of the business.

Job posting closes: Friday, September 27th at 5 PM MST

Interviews: As applications that qualify are reviewed

Anticipated Hiring Effective Date: October

As with all roles in the Customer Experience organization, you will be required to meet the outlined training metrics for the role you are applying for in order to move on to working in that role.