Sr. Mgr Patient Exp Clinical - FT - Patient Experience - Huntsville Hospital Health System

The Patient Experience Clinical Manager (PECM) works in collaboration with and under the direction of the Director of Customer Service and HH Leadership to establish standards and targets to drive cultural change (Power of Excellence Initiative) and improvement practices that enhances the overall patient and family experience.

 In collaboration with the Director of Customer Service and HCAHPS Taskforce, works closely with CNO, Clinical Operations Team, nursing unit directors and clinical staff to develop strategies and implement initiatives to improve overall outcomes in patient perception and satisfaction. 

The PECM will work collaboratively with the clinical team member’s, physicians, administrators, and others to support clinical and non-clinical areas in the consulting, planning, development, implementation and evaluation of a comprehensive patient and family experience improvement strategy for Huntsville Hospital.  In this role the PECM will work with clinical areas and the leadership team to ensure that the organization is in a constant state of readiness while implementing patient experience improvements, behaviors and best practices to improve patient perception and satisfaction.

Education:  Bachelor’s degree (BSN) or three years clinical nursing experience 

Experience:  Minimum of 3-5 years in a nursing/nurse leadership role driving patient experience, safety, quality and/or culture change. 

Additional Skills/Abilities:  Demonstrates effective performance improvement and/or project manager techniques.  Self-directed and able to manage multiple priorities/projects at a time. Excellent interpersonal skills and ability to facilitate, consult, research and educate at all levels. Understands and has the ability to translate and interpret patient survey data as a tool to enhancing the patient experience.  Proven experience in behavioral coaching and leadership.

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if  you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. 
Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/us/en/benefits
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al