Sr Mgr Systems Engineering - ACI Worldwide

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.

Job Posting:

Our people are the core of our business. Our ACI team represents a globally diverse, passionate and dedicated group of thousands of technology professionals around the world who share a common commitment to making our customers successful by driving the future of payments. We are looking for a Senior Manager, Systems Engineering to be part of our global team as we deploy cutting edge real time payment platforms, used by global financial and e-Commerce corporations around the world.

Ideal Candidate:

Our Cloud Technology & Operations team for Banking is looking for a Technology leader responsible for shaping, deploying, delivering, and supporting our cloud-based banking solutions. The role will be accountable for day-to-day Operations while providing technical direction and recommendations for solutions, vendors, cloud architecture and design activities.

Our ideal candidate will have a strong technical background, thrive in fast-paced environments, be action-oriented, results-driven with a focus on scalable processes and continuous improvement. You are passionate, with a strong work ethic, able to develop partnerships with both business and technical counterparts. You are comfortable leading and working as part of a geographically dispersed team, and cross functionally across a global Cloud Hosting organization. You have the ability to navigate when the path is not clear; and collaborate when faced with challenges; develop procedures and flows that are transparent, scalable, and that can be successfully implemented across many functions and locations.

Responsibilities:

• Be a strong people Leader - inspire, mentor, advocate for, and develop your team to drive change and innovation in partnership with other business and operations leaders
• Understand our Business, our Strategy and how to support and drive them via Operational Excellence in the delivery of our Cloud Services. You'll function as an advocate for your internal and external customers, your team and our Hosting Organization as a whole
• Demonstrate high levels of flexibility, time management, personal drive, ability to communicate vision, solve problems and execute on goals
• Work closely with the Senior Leadership Team to establish and maintain strategic direction and Operational Excellence for your designated Product Portfolio
• Accountable for day-to-day Service Delivery of the Banking SaaS Portfolio to our Customers at the highest levels of quality
• Lead via a proactive approach to production resilience by identifying and developing monitoring, alerting, orchestration and automation strategies to deliver business results against your Product Portfolio. Do so while continuing to drive the execution of operational enhancements and continuous improvements projects in collaboration with Business Partners, Peers, and associated vendors

Qualifications:

Requirements:

• Experience with Production Cloud based service delivery, build out and implementation services
• Proven track record of coaching, mentoring and managing a team with strong workload management and process development skills
• Technical background with proven analytical skills. The ability to effectively lead teams through technical problems, applying a logical approach to problem solving
• 5+ years Information Technology leadership experience including direct accountability for Cloud based Production environments required
• Excellent verbal and written communication skills. Ability to communicate, connect with and engage stakeholders and team members at all levels
• Demonstrated ability to formally present to Senior and Executive levels both internally, and Customer facing
• Previous experience with the Financial or Payments Industry and related compliance activities
• Proven skills in the areas of budgeting, project structuring, vendor/partner management, staff structuring, and negotiations
• 15% travel which may be domestic or international. More travel may be required during initial on-boarding
• Ability to support Weekend and off-hours activities as required
• Bachelor's degree in Computer Science, Information Systems Management or related field; equivalent experience; or an equivalent combination of education and experience

Highly Desired:

• At least 5+ years leading mission critical applications and/or infrastructure in Azure highly preferred
• Experience architecting, building and maintaining Application CI/CD frameworks in a Financial Services setting
• Experience running SRE teams for a modern technology stack using cloud native technologies with a focus on improving systems availability, performance and resiliency
• Experience building or leading an SRE operations team
• Strong Project Management skills in a technical setting

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #14119)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

#LI-LF1ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.