Sr Manager, DC Asset Protection and Safety – Distribution Centers - PetSmart

The Loss Prevention & Safety department at PetSmart includes leaders and certified practitioners focused on workplace health & safety, food safety and pet health & safety compliance; as well as asset protection and investigations across stores, distribution centers, digital and corporate offices. In partnership with leaders across the business, we keep the pack safe while enabling Anything for Pets!

Field Position:

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

The Sr Manager, DC Asset Protection and Safety plays a vital role in the execution and oversight of our programs and processes related to Safety, Assets Protection, Crisis Management, Security, and Food Safety for their assigned DC and a team of APSBPs in their area of responsibility.  This position requires effective management, leadership, collaboration, and influence with the senior distribution leadership team, and home office teams to drive business results while achieving AP & Safety KPI goals and business support. This position reports to the Sr. Director Asset Protection and Safety.

Key Responsibilities:

• Training and Education: Provide ongoing safety training for all employees, focusing on best practices and emergency procedures.
• Audits and Inspections: Executes regular audits and inspections of multiple DCs to ensure compliance with loss prevention and safety policies and regulatory safety/security compliance.
• Investigations: Executes and oversees asset protection and safety investigations across multiple DCs.
• Crisis Management: Incident Commander during significant business disruptions.
• Food Safety Oversight: Lead food safety direction, education, and compliance efforts across all regulatory functions.
• Physical Security: Conducts risk assessments and advises on security needs and aligns/evaluates support across multiple buildings.
• Third-Party Security Management: Coordinate and lead third-party security teams.
• Policy Development: Create and update loss prevention and safety policies to address emerging risks.
• Performance Monitoring: Track performance metrics and adjust strategies to improve outcomes.
• Talent Development: Development of direct reports utilizing PetSmart key competencies and developmental programs to establish a talent pipeline.
• Innovation/Strategy: Lead network-wide business case development and large scale cross-functional initiative leadership

The Sr. Manager is accountable for executing company strategies and fostering success by embodying our vision, mission, and values.

Essential Duties and Responsibilities:

• Serve as the primary business partner for Asset Protection, Safety, and Food Safety for assigned distribution centers (DCs), and overseas applicable Asset Protection and Safety Business Partners as assigned.
• Activate DC leaders and key supply chain partners to promote a culture of safety and asset protection, including physical security and emergency response.
• Partner with Inventory Control to analyze total loss data and develop strategies for damage reduction.
• Execute safety inspections and provide support to identify and address opportunities for improvement.
• Implement comprehensive safety training programs, including Associate, Leadership, Maintenance, Loss Prevention, and Food Safety Training.
• Ensure training compliance for associates, leaders, and vendors in accordance with company policies and regulations.
• Implement accident investigation programs and conduct regular reviews of safety programs for compliance.
• Represent PetSmart to third parties and direct their activities as needed.
• Collaborate with external agencies, such as OSHA and law enforcement.
• Undertake special projects as directed by the Sr. Director, Asset Protection and Safety
• Responsible for one or more of four key pillars: People Safety, Employee Health and Safety, Asset Protection, or Food Safety.
• Travel may be required, with an expectation of 10 to 25% overnight travel.

Key Competencies:

• Business Partnership: Ability to influence leaders and stakeholders to drive results.
• Communication Skills: Strong organizational and communication skills, both written and verbal.
• Collaboration and Influence: Highly developed collaboration and influencing skills.
• Analytical and Problem-Solving: Excellent analytical abilities with a strong problem-solving mindset.
• Investigative Skills: Proficient in investigative techniques and interviewing methodologies.
• Distribution Knowledge: In-depth understanding of distribution asset protection and safety programs.
• Analytical Reporting Proficiency: Skilled in interpreting reports generated by BIW, SAP, Riskonnect, and Case Reporting Systems.
• Technical Proficiency: Strong knowledge of computer applications, including Microsoft Teams, Word, Excel, and PowerPoint.
• Autonomous and Collaborative Work: Proven success working independently and effectively partnering across functions.

Education and Experience:

• Bachelor’s degree in business administration, Environmental Health, Food Science, Microbiology, and Safety, or equivalent experience.
• Minimum of five years of relevant experience with a track record of advancement.
• Previous experience in logistics and retail environments is preferred.
• OSHA, EPA, DOT, NFPA, and other regulatory agencies.
• Familiarity with FDA regulations.
• Proficient in Microsoft Office and other relevant software.

Certificates, Licenses, Registrations:

• CSP/ASP or other safety certification.
• OSHA 30 hour/Dept of Labor certification
• CFI (Certified Forensic Interviewer) certification desirable.
• Preventive Control Qualified Individual (PCQI) certification is preferred.
• LPC/LPQ Certification is preferred.
• Wicklander-Zulawski or other Interview and Interrogation Techniques.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.