Sr. MSP Engineer - iTech US, Inc.

Job Summary:

Senior Engineers duties include: Managing all aspects of our customer s technologies; Mentoring, educating, guiding and supporting associate/mid-level team members; Performing IT assessments, delivering recommendations and proposals; and nurturing customer relationships. Seniors play a crucial role at client as they serve. Ensure excellent client service while fostering consultant development. This is a hands-on technology role.

Responsibilities:

• Provide clients with technical expertise pertaining to networking mobility virtualization security and cloud-based solutions.
• Evaluate recommend implement manage and execute new technologies.
• Update existing infrastructure to ensure optimal network performance compute performance security and availability.
• Develop leadership to create IT strategies ensuring the networking compute and storage infrastructure meets current and future requirements based on needs and regulations while optimizing the IT budget.
• Understand on-premise hybrid and cloud architectures as well as proven best practices that enable high operational resiliency.
• Ability to work in various environments have excellent follow-up skills provide detailed documentation and work effectively and independently.
• Participation in proposal content product research and sales meetings with prospective clients may be required.
• Understand fundamentals of IT governance.

Requirements:

• Outstanding communication skills; able to explain complex IT needs and risks in a non-technical manner.
• Bachelor's degree in Computer Science or equivalent experience.
• Minimum of 5+ years of experience in maintaining and supporting various technology environments.
• Prior consulting experience is highly desirable.
• Professional certifications strongly preferred: Microsoft expert certification (Cloud technology) CISSP CCSP and other related industry certifications.
• Comprehensive understanding of operating platforms connectivity security and information management.
• Fundamental knowledge of advanced troubleshooting theory and practice.
• Deep knowledge of the complete Microsoft SaaS cloud stack including Microsoft 365 EMS
• Microsoft Entra ID Purview Compliance and device management.
• In-depth knowledge of Microsoft Azure IaaS services including virtual machines storage networking backup/site recovery and security.
• Azure App Services and web application firewalls.
• Advisory understanding of AI and CoPilot.
• Exposure to both AWS and Google Cloud services.
• Experience with the transformation from on-premises to cloud services.
• Knowledge of technologies such as identity services such as Active Directory Okta etc.
• Strong hands-on networking firewalls routing and switching experience.
• Experience with virtualization technologies such as VMware Citrix and Microsoft.
• Exceptional interpersonal skills to build client relationships and work effectively with team members.