Sr Network/VoIP Administrator (Crypto.com Arena) - Crypto.com Arena

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. 
 
For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. 
 
Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.

Job Summary:

The Senior Network/VoIP Administrator is responsible for the support of all SoCal Facility venue(s) and office network environments, this consist of various Cisco and non-Cisco products. The incumbent is responsible for the planning and management of the installation, configuration and tuning of all networks and converged infrastructure.  The Senior Network Administrator performs a wide variety of technical duties which include, but are not limited to, network analysis, design, installation, modification, documentation, maintenance, problem diagnosis and repair of all network hardware and software, as well as, coordinating the day-to-day activities in support of telecommunications processes. This includes legacy and VoIP system installations and field location. Incumbent will provide support to field and corporate departments for telecommunications-related moves/adds/changes and daily operational activities.

Essential Functions:

• Design and implement short- and long-term strategic plans to assure infrastructure capacity meets existing and future requirements in addition to business requirements.
• Provision, Deploy and Support: Single and Multi-line Legacy and VoIP Phones, VoiceMail, Analog lines, cable extensions, ISDN for user-base and events (Completes Adds, Moves and Changes for all Internal end users, tenants, and all services located at all sites, Arena, Theater, Campus, Bldg. A. and DHSP).
• Manage, review, analyze and maintain the following systems: Legacy PBX and VoIP.
• Monitor systems health and logs daily and address issues or concerns in a timely manner.
• Summarize telecommunications data from internal and external sources for weekly, monthly, quarterly, and annual Telecommunications dashboard.
• Document telecommunications processes and procedures in addition to updating and creating new processes, such as updating existing workflows and building new workflows that help streamline current processes.
• Assists, train and provides guidance to other Full-time and Part-Time technicians.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization.
• Works constantly with Telecom Coordinator to coordinate daily workload.
• Collaborate with the Information Security team in regard to data integrity and system best practices.
• Create and maintain compliance of documentation with established standards, policies, procedures, and configuration guidelines.
• Place and oversee telecom orders with carriers to port services from one technology to another.
• Analyze reports from Telecommunications vendors and work with internal and external contacts to take action as needed.
• Assist in technical projects such as upgrades to include planning, scheduling, testing, and coordinating.

Required Qualifications:

• A minimum education level of: AA/AS Degree (2-year) Information Technology, Computer Engineering or related field.
• A minimum of 4-6 years of related work experience in engineering and IT support required.
• Experience with the following technologies: Cisco network hardware and software, Cisco Unified Communications hardware and software, SIP trunking, UCCaaS, ServiceNow.
• Experience in project participation (including mid-to-large scale projects, and managing multiple projects at one time).
• Experience working with Contact Center required, including understanding of call flow design and development.
• Experience with billing processes preferred, including understanding components and services on the invoices.
• Experience and full fluency in the following hardware/software: Telecommunications concepts, Industry trends –SIP, VoIP, Contact Center platforms, Incident and Problem Management via ServiceNow, TEM, Cisco Unified Communications Manager, UCCaaS, VoIP/SIP.
• Proficiency with Microsoft Office Suite (Outlook; Excel; Word); ability to learn all required business systems.
• Excellent customer service and interpersonal skills; ability to communicate effectively with all levels of the organization.
• Ability to communicate both orally and in writing in a clear and concise manner in English.
• Ability to work effectively either independently or as a team member.
• Demonstrated ability to multi-task and perform under pressure.
• Ability to prioritize requests, organize, schedule, and coordinate a variety of activities and projects.
• Ability to work with cross-functional teams when required.
• Ability to configure and troubleshoot network infrastructure including port configurations and VLAN changes.
• Knowledge of the relationships between local, long-distance, and wireless services and Telecommunications providers.
• Ability to rack, stack, and lift IT/Telecom equipment up to 50 pounds with or without reasonable accommodations.
• Knowledge of 110 punch down blocks, ability to crimp RJ45 connectors in T-568B wiring standard.
• Ability to respond to Service Desk requests after hours.
• Must be able to work evenings, weekends, holidays, as scheduled.
• Must be willing to travel domestically, work extended hours and participate in a 24/7 on-call schedule.

Preferred Qualifications:

• BA/BS Degree preferred in Information Technology, Computer Engineering or related field.
• Previous experience working in a similar facility environment.

Pay Scale: $32.54 - $48.80

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)