Sr. Operations Manager - Fulfillment Center - The Neiman Marcus Group Inc
Pittston, PA
About the Job
Description
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
As the Sr. Production Controller, Operations at our East Coast fulfillment center, you will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams, and various departments in the company. You are someone who likes dealing with ambiguity and change and enjoys getting into the details to drive improvements daily. You will report to the Director (building leader) and will have one direct report.
What You’ll Do
- Oversee the staffing, planning, and achieving building goals to ensure the accurate and timely processing of merchandise
- Help to educate other leaders on the importance of accurately staffing their teams to ensure positive daily and weekly results
- Identify key performance indicators that focus on customer service and support the network strategy and goals
- Monitor plans and backlogs to consider the impacts of future planning and staffing to maintain a balanced operation, and drive priorities and contingency plans to support positive results
- Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
- Leverage the Operations Managers and Supervisors by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Mentor, train, and develop Operation Managers for career progression and learning
- Ability to develop and share best practices across the shifts and network
- Create a positive team dynamic that encourages all employees in the Fulfillment Center to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center
- Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
- Leverage reports and analytics to make recommendations in line with business strategy and goals.
- Monitor and manage inventory levels including aging inventory, non-retail merchandise and consolidation/re-distro activities.
What You Bring
- Proven ability to manage conflict and work through disagreements with positive outcomes
- 7+ years of proven and successful experience in Supply Chain knowledge and Inventory Management
- Deep knowledge of distribution, transportation, and supplier manufacturing principles
- Well-versed in financial metrics
- Ability to operate both strategically and tactically in a high-energy, fast-paced environment.
- Superior analytical skills, with the ability to quickly understand root causes and identify scalable solutions.
- Communicates effectively with all levels of the organization.
- Expert & high level of proficiency with Microsoft Office, Excel, PowerPoint, and Access
- Experience with Lean Principles, Labor Management, Forecasting Models, and Manhattan Active WMS
20-30% travel
Qualifications
Inclusive Benefits
- Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children.
- Flexible Spending Account for eligible medical and dependent (daycare) expenses
- Disability Benefits, including Short-Term Disability providing income replacement for up to 26 weeks.
- 16 weeks of Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
- Paid Time Off, including 6 paid holidays, flexible time off for vacations and personal time, 3 volunteer days, and 7 sick days.
- Financial Solutions, including Credit Union membership, pay advances with PayActiv, tuition reimbursement, and scholarship opportunities.
- NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands.
- NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG's All Heart Program
- Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG's Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences.
- NMG Discount Marketplace features 1,000s of products and services with over $5,000 in savings.
About Us
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and thoughtful services enabled by our investments in data and technology. Through the expertise of our team members, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
As a woman-co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and were showing up as your full and authentic self is encouraged.
We are committed to providing reasonable accommodation during our Talent Attraction process. If you have a disability and need assistance or accommodation, please email us at ApplicantSupport@NeimanMarcus.com.