Sr. Operations Manager - CloserStill Media

WHO WE ARE:

CloserStill Media run over 80 market leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in the US, UK, Europe and Asia. Our portfolio includes some of the fastest growing, and often award-winning events including the London Vet Show, Cloud Expo Europe, Data Centre World, The Pharmacy Show, Learning Technologies, DevLearn and The Dentistry Show.

CommerceNext, part of CloserStill Media, is a community, event series and conference for marketers at retail and direct to consumer brands. The company harnesses the collective wisdom of its community to help marketers grow their businesses and advance their careers through its annual summit, dinner series, webinars, podcasts, industry research and an online community. Inc. magazine named the CommerceNext Summit one of the top 5 ecommerce conferences for 2019/2020 and in 2022 CommerceNext as the No. 277 Fastest Growing Advertising & Marketing Company in America. To learn more about CommerceNext, visit https://commercenext.com.

WHO WE ARE LOOKING FOR:

For the Sr. Operations Manager role, CommerceNext is looking for a candidate with previous operations experience within the retail and ecommerce industry. The Senior Operations Manager is a highly organized, self-motivated and enthusiastic individual with strong negotiation, decision-making and leadership skills.

THE ROLE:

The Senior Operations Manager is responsible for the overall delivery of a portfolio of exhibitions within agreed budgets and deadlines, with a focus on the assigned events, working as part of the operations team and alongside the event teams. They are also responsible for the management and development of the operations team. 

ABOUT YOU:

The ideal candidate is self-motivated, professional, capable of managing their workload and prioritizing tasks in a fast-paced environment. This is an excellent opportunity for an experienced industry operations professional to expand their network within the retail and ecommerce industry.

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

Responsibilities

• Prepares site/facility proposals and makes recommendations; arranges for site inspections, assembles all service information regarding contractor interaction with exhibitors, including wall layouts, drayage and other relevant needs.
  
• Contract management; negotiating, managing and maintaining departmental contracts.
  
• Management and implementation of Service Level Agreements.
  
• Initiate and maintain projects, procedures and processes to continually improve the quality of events and the operations team.
  
• Budget management; managing lines of operational responsibility accurately, making as many savings as possible without decreasing quality, being creative with solutions to budget issues and ensuring the shows do not go over budget.
  
• Negotiates contracts for onsite vendors, ensuring agreements are within the corporate guidelines. Communicates space requirements, works with Housing to negotiate complimentary rooms, percent increase limits, cancellation policies, catering, security, audio-visual needs, parking, etc., and complies with all facilities contracts and general contractor agreements.
  
• Health and Safety management of shows pre-show, onsite and post-show.
  
• Design and production of all feature areas.
  
• Liaison with contractors, suppliers, exhibitors and event teams.
  
• Post event reporting and analysis.
  
• Producing high quality events within agreed budget and deadlines.
  
• Ensuring the technical aspects of all events run smoothly.
  
• Management and maintenance of floorplans.
  
• Management and maintenance of online technical manuals.
  
• Managing stand plan approval process.
  
• Ensuring the fulfilment of all sponsorship and contra deals.
  
• Oversee post-sale customer service for summit sponsors, ensuring client success across all touchpoints.
  
• Manages customer/exhibitor needs with event staff; works with show management to create floor plan layout for each event to ensure proper customer/content placement and customer satisfaction.
  
• Watches for good traffic flow, adequate areas for registration and exhibitor services, and ensures compliance with safety and facility requirements Project planning and scheduling.
  
• Employ the highest standards of practice to deliver optimum results at all times.
  
• Ad hoc duties as deemed necessary.

• Knowledge of industry, venues and contractors.
  
• Effective and motivational leadership experience.
  
• Strong leadership skills.
  
• Excellent interpersonal skills and the ability to inspire and motivate others.
  
• Confident team player with a creative and innovative approach with the ability to think ‘outside the box’.
  
• Budget planning and management.
  
• Meticulous attention to detail.
  
• Project management skills.
  
• Proven ability to work under pressure and to tight deadlines.
  
• Reading and understanding of technical floorplans and stand drawings.
  
• Patient and calm under pressure.
  
• Flexible and adaptable.
  
• Strong organizational and administrative skills.

WHAT WE OFFER:

This is a full-time, permanent, remote position. CloserStill Media offers a competitive base salary and a comprehensive set of benefits.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.