Sr Patient Services Specialist - Texas Tech University

Major/Essential Functions

• Patient Registration: Assist with patient check-in/check-out processes, collect necessary documentation, and ensure accurate data entry of patient information into electronic medical records (EMR) systems.
• Appointment Scheduling: Coordinate and schedule patient appointments, follow-up visits, and referral services. Ensure proper communication of appointment details with patients.
• Insurance Verification: Verify patient insurance coverage and benefits prior to appointments, and obtain pre-authorizations when necessary.
• Data Security and Compliance: ensure that patient data is securely stored and protected from unauthorized access, loss, or corruption. Also ensure compliance with TTUHSC and other relevant regulations and ethical guidelines governing data management and privacy.
• Medical Records Management: Assist with the management of patient records, including the organization, scanning, and filing of documents. Ensure compliance with clinic policies and HIPAA standards.
• Compliance: Ensure that all clinic business office activities adhere to relevant healthcare regulations, including patient privacy and confidentiality policies.
• Billing and Payments: Process patient payments, manage billing inquiries, and assist in reconciling patient accounts. Work with insurance providers and handle claims submissions and follow-ups.
• Administrative Support: Assist clinical staff with various administrative tasks, such as preparing reports, handling mail, and maintaining office supplies and other duties and responsibilities as needed to accomplish the goals and mission of the institute.
• Customer Service: Answer incoming phone calls and assist patients with inquiries regarding appointments, billing, and other general questions. Provide courteous and professional service to all patients and visitors.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Basis

Hourly

Schedule Details

M-F 8am to 5pm; after hours and weekends as needed.

Work Location

Lubbock

Preferred Qualifications

Prior experience in a healthcare or medical office setting, particularly in patient billing, collections, or administrative support preferred but not required.
Excellent math, problem-solving, and analytical skills.
Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously.
Familiarity with healthcare insurance policies, billing codes, and claims processes is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Electronic Medical Records (EMR) systems is a plus. 
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask in a fast-paced environment and handle sensitive information with discretion.
Bilingual is a plus but not required.
 

Campus

HSC - Lubbock

Department

Garrison Institute on Aging

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Information and Records Clerks

Occasional Duties

• Training and oversight of to students/volunteers/part time staff.
• Other duties and responsibilities as needed to accomplish the goals, duties and mission of the institute.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.