Sr Patient Services Specialist - Texas Tech University

Major/Essential Functions

• Work with the Patient Services Supervisor for day-to-day operations in the  Computer scheduling and communication of mental health and Phone service/appointments.
• Works in collaboration with primary care health providers, case management providers, employees, and outside consultants as needed to ensure a high-quality continuum of care that comprehensively meets the needs of the patient.
• Conducted follow-up calls with patients’ post-appointment to ensure satisfaction.
• Assisted patients with paperwork and appointment preparation.
• Responded promptly and professionally to urgent requests from providers or patients.
• Processed specialist visits referrals according to protocols.
• Collaborated effectively with healthcare professionals and staff.
• Updated patient profiles via computer system data entry.
• Maintained cleanliness of waiting area.
• Verified insurance eligibility through online systems or phone calls.
• Interact with patients and faculty, handling additional tasks as needed.
• Handle daily mail, faxes, and emails with high confidentiality.
• Ensure all insurance pre-visits, pre-authorizations, and referrals were on file before visits.
• Collected co-pays, deductibles, and co-insurance payments from patients.
• Provides billing inquires to the coders to help discuss with patients.
• Handled medical records, ensuring compliance with legal and HIPAA regulations.
• Promoted teamwork and positive patient perceptions through effective communication.
• Complete duties/projects as assigned by Patient Services Supervisor

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Campus

HSC - Lubbock

Department

Psychiatry Dept Lbk Genl

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Information and Records Clerks

Occasional Duties

Additional duties as assigned.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.