Sr. Product Manager, Orchestration - H-E-B

H-E-B Digital is comprised of Product Management, Design and Technology teams focused on delivering exceptional business results via impactful products and digitally enabled solutions that our customers and Partners love. We are focused on making Texans lives easier when it comes to making choices about food, running their home, focusing on their health, and managing their budget.  Additionally, we care about improving the efficiency of our Partners, so they in turn can provide a better experience for our customers and business partners. 

Our top leaders have deep expertise in the retail industry, and we’d like to continue growing the digital team as the we continue to expand our footprint across Texas. We are co-located across a few major cities in Texas, which currently includes San Antonio, Austin, and Dallas.

As a digital Product Management team, we drive collaboration, ideation, and the delivery of best-in-class experiences for our end users in line with our company objectives.  We mix user-centric design with business savvy, working cross-functionally with an exceptional team of designers, engineers, and business partners. Our two priority user groups include:

1. Consumers: we create compelling digital experiences that capture everything inspiring about the products we sell and services we offer in a convenient, affordable and simplified fashion that is nothing short of delightful.
2. H-E-B Partners: we arm Partners across the company with world-class business applications and tools to thrive in their jobs so together we can ensure that the customer experience is top-notch online and in-store.

What is the opportunity?

The Orchestration Platform product team focuses on streamlining and automating workflows and processes to drive efficiency and business outcomes across our organization. If you excel at working seamlessly with engineers, designers, and business partners, can ask insightful questions, and leverage data to drive decision-making, then our Sr. Product Manager (SPM) role is a perfect fit. SPMs discover, ideate, evaluate, communicate, and problem-solve, considering the whole that is so much more than the sum of its parts.

The Orchestration Sr Product Manager will help shape the vision, strategy, and execution of our orchestration platform and drive innovation through automation, integration, and optimization. The Sr Product Manager will partner closely with data science, engineering, operations, consumer insights, and product vertical teams to deliver a seamless, intelligent, and efficient orchestration experience that delights our users and drives business growth. We are excited to invest heavily in this space in 2024 and are looking for a strong Sr Product Manager to lead the charge.

You will…

• Own all aspects of product management within your domain (product suite) – vision, strategy, roadmap, prototypes, user testing, development, optimization, and business outcomes.
• Maintain a deep understanding of the market and technology landscape, how it’s evolving, the implications for our end users, and how all that shapes our future.
• Collaborate with data scientists and engineers to integrate automation and optimization algorithms into the orchestration platform.
• Oversee the optimization of workflows and processes, ensuring that orchestrations are efficient, reliable, and deliver a seamless operational experience.
• Monitor performance metrics and iterate on optimization strategies.
• Work with cross-functional teams to identify new end user/business problems that could be solved by the team; build the case for new features and gain approval from stakeholders.
• Lead the product development lifecycle and delivery working with designers, engineers, and architects to produce a groomed, prioritized backlog that aligns the work to business objectives.
• Continue to be an exceptional communicator, accountable for telling memorable, sticky stories about the product.
• Make informed trade-offs to deliver solutions to market at a rapid pace.
• Be an exceptional collaborator – we win as a team.
• Advocate relentlessly for our customers.
• Use design thinking and have an appetite for learning the art of intervention design.
• Identify critical risks and dependencies, anticipating and resolving critical team issues bringing in leadership as needed.
• Serve as a trusted subject matter expert, mentor, and guide.

Why is it awesome? You will…

• Own your domain and roadmap, surrounded by top talent that is constantly raising the bar.
• Have a huge opportunity for growth as H-E-B Digital continues to evolve, creating exceptional career opportunities.

What is your background?

• Bachelor’s degree in a relevant field (business, communications, engineering, or design) or equivalent technology-first work experience.
• Proven track record in digital product management (5+ years of experience).
• Previous experience in workflow automation or orchestration settings.
• Experience with machine learning and artificial intelligence, with the ability to effectively collaborate with data science and engineering teams to drive innovative solutions.
• Proven experience in process optimization and integration management, with an understanding of orchestration frameworks and strategies.
• Experience in mobile, web and/or backend product delivery.
• Experience with agile software development methodologies.
• Experience with design and UX or related fields.

Do you have what it takes to succeed?

• Enthusiasm for H-E-B values and the H-E-B digital mission:
  • Heart for People: you can see the world through customers’ eyes.
  • Head for Business: radical thinking paired with strong execution; you envision a world different than the status quo and can articulate a clear path to get there.
  • Passion for Results: you push to drive positive change.
• Ability to make decisions based on hard inputs, seasoned with just a bit of gut feel.
• Personal ambition and the ability to embrace challenges in the face of ambiguity. You are a life-long learner.
• Great attention to detail and radical customer obsession.
• Embrace and thrive in a high-paced and consistently changing industry.
• Use data to rally the team and showcase both wins and opportunities to senior leadership.
• Deep appreciation for user-centered design, paired with a healthy respect for the business and hunger to build products with quantifiable impact for the company.
• Intellectual agility.

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