Sr. Product Manager - Tech, Associate Experience - Amazon

Description Amazon Advertising Support Products & Services is looking for an innovative and results-oriented Sr. Product Manager-Tech to envision the future and build well-integrated associate support tools that makes our Advertiser support efficient, smart, and personalized. You will independently envision and define the product strategy for how we enable our call center associates to troubleshoot and diagnose complex advertiser issues, and how we empower them to give expert-level educational advice driven by technology. You will partner ops leaders to define requirements and user pain points, and partner with tech leaders to define technologies, using your technical background to weigh the pros and cons of technology choices and propose relevant options. You will work with UX partners to define delightful and integrated user experiences, and influence teams inside and outside your own organization to bring best-in-class functionality into our tools, continuously raising the bar on the associate and Advertiser experience. You will also look for opportunities to bring troubleshooting functionality upstream into Advertiser-facing contact workflows to empower them to solve their issues on their own if they prefer to do so. Key job responsibilities - Create and execute a long-term vision of associate troubleshooting and diagnostic workflows to maximize Advertiser and associate productivity. - Deeply understand associate needs through user research and build end-to-end experiences that proactively addresses opportunities in a complex product space. - Define and drive an effective roadmap that achieves incremental value on the way to the ultimate vision. - Establish strong partnerships between engineering, product and operations teams inside and outside of your own organization. - Drive strategic communications (e.g. decision narratives, investment proposals) for stakeholder across organizations. - Create relevant KPIs to tell the story of your vision to measure the success of your strategy. About the team The Advertising Support & Operations (ASO) team's vision is to empower self-service Advertisers with the right assistance at the right time to enable them to confidently and effectively grow their business with Amazon. We know highly effective support interactions both address immediate issues and unlock future business opportunity. Our scope includes self-service Help and expert one-on-one assistance when self-service Advertisers contact Amazon. Additionally, ASO leverages our unique connection with Advertisers to gather feedback and suggest workflow improvements to reduce user friction. Basic Qualifications - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.