Sr Product Owner / Community Manager - Insight Global

Job Description An employer is looking for Technical Product Owner. Currently, SRE is dispersed around the company in various development teams, so this teams charter is to help create standards across SRE, pull data, define metrics, identify trends, reduce NTTR, and chase big enterprise problems within SRE. This team is responsible for researching policies/standards, defining them, and then once theyre executed, there will be tickets put in development teams backlog who are in violation. The goal is to reduce P1 incidents and NTTR, as well as be proactive in development stages prior to production. There is a sister Incident Commander Team responsible for responding to major outages/incidents, and they also identify/tag in the right teams to figure out what is wrong, hops on the bridges with the stakeholders etc. they help provide data/info on what policies should be researched etc. but the goal is to be more proactive vs reactive. The team is looking for a PO to help with acceptance criteria and managing their backlog, as well as owning the SRE community platform and engagement. Responsibilities: Partner with architects to prioritize and implement strategies Seek direct end user feedback to identify and define policies and standards. Synthesize the information into clear recommendations to support the development of innovative and user-centered solutions Participate in agile ceremonies and help constantly raise the bar of the team Provide clear direction to engineers Understand the technology stack inside out such that you are seen as the teams SME for technical expertise Support industry standards, regulatory compliance, and customer business requirements Stay current with industry trends and how they might impact tools, training, and support of existing and potential customers Works cross-functionally with business teams to help resolve pain points and reduce manual work Continuously improve the product features and performance We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5+ years of experience as a Product Owner or Product Manager Experience writing technical user stories Experience managing backlog Experience defining acceptance criteria Experience working in an Agile SAFe environment Experience working with scrum teams (Developers, Scrum Masters, Product Owners, Product Managers) Experience or knowledge of SRE and DevOps practices Strong written and verbal communication Experience working across scrum teams Experience with community engagement null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.