Sr. Product Owner - Kaseya Careers

Full-time

Onsite in Brickell, Miami, Fl. 

As a GetPaid Product Owner, you will be responsible for the ownership and strategic direction of the GetPaid platform. You will collaborate with stakeholders to define business needs, implement product strategies, and manage the end-to-end lifecycle of business information systems projects. Your role will involve forward-thinking integration of GetPaid into billing and financial platforms. You will work closely with both business and technical teams to design, build solution components, conduct unit testing, and drive initiatives globally.

Primary Responsibilities

• Conducting data analysis, product mapping to assess data requirements for software utilization.
• Creating data maps and transaction workflow documents that show exactly how every field will be converted.
• Performing tests to ensure new, customized software meets customer specific needs.
• Coordinating and conducting readiness reviews to ensure conversion is proceeding correctly.
• Training internal customers on new systems and procedures.
• Leading and executing project activities regarding functional and technical requirements and designs, testing, training, and support.
• Assisting with project planning and requirement gathering and specifications.
• Coordinating work tasks with cross-functional team leaders to develop solutions with other team members.
• Executing and delivering project tasks within time and budget constraints
• Understanding client needs and developing and maintaining excellent customer relations.
• Assigning tasks to other consultants and supervising work when necessary
• Store all Project deliverables (signoffs, documentation, workbooks, customer status reports, tech info/VPN, issues list, major decisions, etc.) on SharePoint. 

Skills / Knowledge / Experience

• GetPaid Administrative and Technical Implementation Experience, specifically regarding setting up interfaces and/or integrations to ERPs.
• Experience in aging, campaigns, cash application, etc.
• NetSuite experience is a plus.
• End-to-End O2C Process: Must have a deep understanding and hands-on experience in managing the entire Order-to-Cash cycle.
• Process Optimization:  Proven ability to identify inefficiencies within the OC2 process and implement improvements that enhance accuracy, speed, and customer satisfaction.
• Collections Management:  Strong background in managing collections processes, including outstanding receivables, dispute resolution, and reducing Days Sales Outstanding
• Strong analytical, trouble shooting and problem-solving skills as well as excellent human relations, negotiation and documentation skills.
• Proven experience supporting and leading enterprise business application management and development.
• Strong organizational, written, and oral communication skills.
• Strong technical skills and business acumen - Proven ability to execute on the spectrum of technical challenges.
• Able to solve complex problems and offer new perspectives on existing solutions.
• Self-directed and comfortable working in fast-paced environments.
• Proficient in requirements and process flow documentation.

Education and Certifications

• Bachelors degree preferred; relevant field/technical experience accepted.
• Recommended Salesforce Certifications: Administrator
• Customer references - line of business or IT leaders who can recommend your work from previous experience as your customer.

Years of Experience

• Equivalent of 2+ years of product management or similar experience in software and business application development.