Sr. Product Support Analyst - EB - AssuredPartners

The Sr. EB Product Analyst serves as an expert on BenefitPoint product functionality, capabilities, utilization, and overall performance. This role includes operational oversight of the system’s configurations, integrations, and supports workflow design through a technical lens, while also applying the strategies outlined in our servicing model. The Sr. EB Product Analyst serves as a resource for training, data & analytics, workflow, operations, and finance as it relates to BenefitPoint utilization and functionality. In addition, they will work closely with the Director of EB Product to identify new product availability that further enables AssuredPartners’ sales and service model.

• Serves as subject matter expert on BenefitPoint functionality and configuration as it relates to the end-user, including servicing, accounting, and data analytics.
• Serve as a liaison with training on system content needed for training delivery.
• Manages the upgrades and enhancement of our enterprise BenefitPoint database, inclusive of workflow review, system functionality, and the testing strategy, working closely with the field and IT.
• Partner with the Data Analytics team and other members of the Product team on KPI reporting, both within BenefitPoint and through the AssuredPartners Datalake.
• Work closely with the Director of Agency Solutions on Robotic Process Automation opportunities within the enterprise BenefitPoint database.
• Manage the BenefitPoint integration error log for the enterprise BenefitPoint database.
• Serve as a subject matter expert through system conversions, advising on source system to destination system functionality differences, and partnering with the Agency Engagement team to establish change management plans.
• Support future RFP initiatives as it relates to additional product utilization within the Employee Benefits department, including but not limited to, Proposal tools and Enrollment software.
• Other duties as assigned.

• Competitive base salary   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

• Minimum of 5 years insurance retail agency experience within Employee Benefits; Proficient in day to day Insurance business and workflow processes; 2 year Data conversion experience Insurance, Industry Project Management experience preferred with Vendor products, Training, Application and data support experience preferred
• Minimum of 5 years Vertafore BenefitPoint Agency Management System software experience, Internet software; Spreadsheet software and Word
• Valid Life & Health License preferred, but not required. Additional Employee Benefits designations preferred, but not required.
• Travel may be required as needed. Potential could be up to 20% with this position.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!