Sr. Product and Web Analyst - IDIQ

IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. Our IdentityIQ® and MyScoreIQ® brands feature credit report and identity theft monitoring, and our Resident-Link® brand focuses on positive rent-payment reporting to the credit bureaus.   

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration. In this role, you are an integral part of our company’s success, helping create innovative solutions that serve our members’ needs.

If you are looking to join a growing company and work among talented peers, we encourage you to apply today!

IDIQ is seeking a highly skilled and experienced Sr. Product and Web Analyst specializing in product and web analytics. The ideal candidate will have more than five years of experience and a proven track record of leveraging data to drive business decisions. The primary focus will be on analyzing user behavior, product performance, and website metrics to support the strategic goals of our organization. We are looking for someone that is detail-oriented, proactive, and a quick learner.

Duties may include but are not limited to the following:

• Product Analytics: Analyze product performance, user engagement, and customer journeys. Provide actionable insights to enhance product features and overall user experience.
• Web Analytics: Monitor and report on website traffic, conversion rates, and user behavior. Use web analytics tools, along with customer data, to identify trends and opportunities for optimization.
• Data Collection and Tagging: Implement and manage data tagging strategies to ensure accurate tracking of key metrics across digital platforms. Identify and resolve discrepancies or gaps in data collection.
• A/B Testing: Design, execute, and analyze A/B tests to optimize website elements and improve user experience and conversion rates.
• Data Management and Analysis: Extract, clean, and analyze large datasets using SQL and BigQuery. Provide insights and recommendations based on data findings. Be vigilant in identifying data anomalies and take corrective actions.
• Reporting and Dashboards: Create and maintain dashboards and regular reports in Looker Studio to communicate key metrics and insights to stakeholders.
• Collaboration: Work closely with cross-functional teams, including product managers, developers, and marketers, to ensure data alignment and support strategic initiatives.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

• Education: Bachelor’s degree in Statistics, Mathematics, Economics, Computer Science, or a related field
• Experience:
  • 5+ years of experience in product and web analytics
  • Expertise in web analytics tools (e.g., Google Analytics, Heap, Adobe Analytics)
  • Working knowledge of tag management and data visualization tools (e.g., Google Tag Manager, Ensighten, Tableau, Looker, Power BI)
  • Intermediate experience with A/B testing and multivariate testing methodologies
  • Some working SQL knowledge highly preferred
• Skills
  • Analytical Mindset: Strong problem-solving skills, with a proactive approach to identifying and addressing data anomalies or inconsistencies. Ability to interpret complex data sets and provide actionable insights.
  • Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Key Competencies: Self-driven, highly collaborative, competitive, organized, and results-oriented
• Nice to have: Experience with JavaScript, HTML, and/or other programming languages, agency experience, experience with tools Heap Analytics and VWO.

Preferred Skill and Experience:

• Advanced problem-solving skills.
• Ability to envision and communicate the big picture in an inspiring way.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Ability to structure and process qualitative or quantitative data and draw insightful conclusions from it.
• Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders
• Ability to multitask with a high volume of tasks
• Flexibility to handle rapid and frequent change and interest in taking on new tasks.
• High level of organization skills, attention to detail, and ability to prioritize and time-manage across multiple deadlines.
• Thrive in a fast-paced environment and possess a high level of intellectual curiosity.
• Acts without being told what to do. Brings new ideas to the company.

Position Details: This is a full-time position, salaried, exempt (40+ hours/week). 

Pay: The pay range for this position is a minimum of $95,000 to a maximum of $125,000 annually. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

Benefits and Perks: IDIQ makes available comprehensive benefits including 100% of base benefits for employees and 50% for dependents (Medical, Dental, Vision). Other benefits offered include life insurance, short-term disability, long-term disability, 11 paid holidays, paid time off, paid sick time and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more.

AAP/EEO Statement:   Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants.  The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS,  medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

Supervisory: No supervisory responsibilities. 

Business Office Environment: This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about, and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move, up to 10-30lbs of various equipment.  Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.