Sr Program Administrator - Masco Corporation
Huntsville, AL
About the Job
Job Purpose:
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedulechanges, product enhancements or changes and product pricing, and resolves return credit problems.
Nature of Duties/Responsibilities
The Sr Program Administrator is responsible for providing administrative support to the Program Manager. The following delineates the key roles and responsibilitiesof the Program Administrator:
Supply Commits
oAdminister the supply-commit process
oCoordinate the supply-commit process in conjunction with purchasing, planning, production and program management
oCommunicate order status and commits to customer
oCoordinate commit improvement/reschedule requests
oEscalate to the respective Program Manager and other relevant plant personnel in resolving any demand and supply conflicts
oFacilitate the resolution of any standard planning / ordering requests with the customer and the site
oEstablish a formal commit communication with the customer (weekly, daily)
Demand Management
oUtilize the backlog analyzer to improve order management performance
oUnderstand the customer contract terms and its implications on the order process
oUnderstand the product lead-time portfolio and its implications on the order process
oMaintain complete and detailed files on all customer demand and resulting MDS/MRP execution
oGenerate and maintain the respective customers waterfall analysis
Customer Management
oEscalation to the respective Program Manager any potential customer care issues between SANMINA-SCI and the customer
oParticipate in the generation of the quarterly customer account reviews to the customer
oSupport operations in all customer related activities
oBuild and promote a healthy business relationship between SANMINA-SCI and the customer
oCoordination of all Engineering Changes including as how it relates to Product deliveries, pricing, etc.
Customer Reporting/Administration
oCoordination of all Customer reports. Reports prepared by appropriate CFT Owner and issued to Customer on time
oSupport QBR preparation
oMaintenance of Customer report profile: detail report, content, owner and frequency of distribution
Education/Experience
4-6years program administratorexperience in a manufacturing environment.
Experience with computers and Microsoft; word, excel.
This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.
"Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity"
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedulechanges, product enhancements or changes and product pricing, and resolves return credit problems.
Nature of Duties/Responsibilities
The Sr Program Administrator is responsible for providing administrative support to the Program Manager. The following delineates the key roles and responsibilitiesof the Program Administrator:
Supply Commits
oAdminister the supply-commit process
oCoordinate the supply-commit process in conjunction with purchasing, planning, production and program management
oCommunicate order status and commits to customer
oCoordinate commit improvement/reschedule requests
oEscalate to the respective Program Manager and other relevant plant personnel in resolving any demand and supply conflicts
oFacilitate the resolution of any standard planning / ordering requests with the customer and the site
oEstablish a formal commit communication with the customer (weekly, daily)
Demand Management
oUtilize the backlog analyzer to improve order management performance
oUnderstand the customer contract terms and its implications on the order process
oUnderstand the product lead-time portfolio and its implications on the order process
oMaintain complete and detailed files on all customer demand and resulting MDS/MRP execution
oGenerate and maintain the respective customers waterfall analysis
Customer Management
oEscalation to the respective Program Manager any potential customer care issues between SANMINA-SCI and the customer
oParticipate in the generation of the quarterly customer account reviews to the customer
oSupport operations in all customer related activities
oBuild and promote a healthy business relationship between SANMINA-SCI and the customer
oCoordination of all Engineering Changes including as how it relates to Product deliveries, pricing, etc.
Customer Reporting/Administration
oCoordination of all Customer reports. Reports prepared by appropriate CFT Owner and issued to Customer on time
oSupport QBR preparation
oMaintenance of Customer report profile: detail report, content, owner and frequency of distribution
Education/Experience
4-6years program administratorexperience in a manufacturing environment.
Experience with computers and Microsoft; word, excel.
This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.
"Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity"
Source : Masco Corporation
