Sr Program Manager, Employee & Organizational Performance at PagerDuty
San Francisco, CA
About the Job
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!Are you hungry to have a big impact through career defining work? PagerDuty’s People Development team is seeking a passionate and innovative talent management expert to join our team! As our Sr People Development Business Partner II focused on Employee & Organizational Performance you will lead our performance management & talent planning strategy and portfolio of experiences
This involves the design, development and global execution of integrated talent strategies, processes and practices to support a culture of high performance, internal progression & mobility, and proactive talent planning
These world-class programs will unlock performance, build and strengthen our global leadership pipeline, and produce measurable impact at a high-growth global tech company
The ideal candidate will have strong performance management experience working in a fast paced environment! PagerDuty is a flexible, hybrid workplace
We embrace and encourage in-person working as an integral part of our culture
Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning
This role is expected to come into our San Francisco office at least 2 times per /month, so you can thrive in your new role and fully embrace being a Dutonian!Portfolio: Performance Management: Lead the end-to-end Performance Experience at PagerDuty (PE@PD) program (inclusive of continuous feedback, quarterly check-ins, calibration, annual performance reviews) to empower employees to reach their full potential and deliver high-quality results
This involves project managing and collaborating with colleagues on the People Development team, HRBPs, HRIS and the Total Rewards team to create an integrated experience. Talent Review & Succession Planning: Build a comprehensive and scalable approach to ongoing talent reviews to develop and retain our employees while strengthening our bench and pipeline of leaders
This will include the identification of key positions/skill sets, tracking and monitoring of succession plans to ensure a strong pipeline of talent for critical roles, HIPO identification, and targeted development planning. Competency Management & Career Planning Frameworks: Own the organization’s competency model & framework as well as the design and execution of career development plans and career pathing frameworks across the organization
Drive the integration of career pathing into relevant talent programs, including talent acquisition and learning & development.Internal Mobility: Partner closely with Talent Acquisition and HRBPs to increase internal mobility opportunities, including rotational experiences. Approach: Consult and build high-trust partnerships with key stakeholders to fully understand their greatest challenges across the business, identifying strategic skill gaps and opportunities and ruthlessly prioritize the highest impact opportunities to build solutions.Take a human-centered, iterative design approach to develop talent solutions by understanding our end users through conducting design research (global needs analysis, facilitating focus groups, design workshops,etc.) and best practice benchmarking. Training and Enablement: Incorporate blended learning and adult learning principles into learning design and leverage the appropriate modalities, including self-paced e-learning, instructor-led training (both in-person and virtual classroom material), wiki tools, playbooks, etc.Content Creation and Management: Develop and maintain a library of engaging, informative, and effective performance management and talent planning resources and training materials. Change Management: Develop and implement change management strategies to drive effective adoption of new processes and programs.Communications: Draft performance management program communications including updates, blog posts, and announcements tailored to various audiences. Measurement: Regularly analyze and report on program outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement.BASIC QUALIFICATIONS7+ years of experience in talent development, performance management, L&D or related HR role 5+ years of experience in a program management role within a People/HR team - preferably in talent development, organizational development or learning and developmentProven track record of designing and delivering strategic talent planning programs, competency model creation, facilitation, and delivering strategic and tactical solutions in fast-paced, high-growth environmentsPREFERRED QUALIFICATIONSExperience managing Workday performance and talent modules Experience with agile methodology and design thinkingExperience with project management software such as Asana or Monday.comCoaching certification from ICF, or another accredited organizationProficiency designing and developing e-learning using authoring tools like Captivate, Articulate 360 and Adobe creative cloudExperience in eLearning design theories and standards (SCORM, AICC, etc.)The base salary range for this position is 142,000 - 221,000 USD
This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location
The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position
Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds
Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto
We offer a hybrid, flexible workplace
We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board
You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.Champion the Customer | Put users first to design great products and experiences.Run Together | Build strong teams that amplify our impact on users.Take the Lead | Disrupt and invent to be the first choice for users.Ack + Own | Take ownership and action to deliver more efficiently to users. Bring Your Self | Bring your best self to build empathy and trust with users.What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones
As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations
Learn more, including country-specific offerings, on our benefits site.Your package may include:Competitive salaryComprehensive benefits package from day oneFlexible work arrangementsGenerous paid vacation timePaid holidays and sick leaveDutonian Wellness Days - scheduled company-wide paid days off in addition to PTOCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and rechargePaid volunteer time off - 20 hours per yearCompany-wide hack weeksMental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc
(NYSE:PD) is a global leader in digital operations management
The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation
Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust
More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation
We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process
Should you require accommodation, please email
This involves the design, development and global execution of integrated talent strategies, processes and practices to support a culture of high performance, internal progression & mobility, and proactive talent planning
These world-class programs will unlock performance, build and strengthen our global leadership pipeline, and produce measurable impact at a high-growth global tech company
The ideal candidate will have strong performance management experience working in a fast paced environment! PagerDuty is a flexible, hybrid workplace
We embrace and encourage in-person working as an integral part of our culture
Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning
This role is expected to come into our San Francisco office at least 2 times per /month, so you can thrive in your new role and fully embrace being a Dutonian!Portfolio: Performance Management: Lead the end-to-end Performance Experience at PagerDuty (PE@PD) program (inclusive of continuous feedback, quarterly check-ins, calibration, annual performance reviews) to empower employees to reach their full potential and deliver high-quality results
This involves project managing and collaborating with colleagues on the People Development team, HRBPs, HRIS and the Total Rewards team to create an integrated experience. Talent Review & Succession Planning: Build a comprehensive and scalable approach to ongoing talent reviews to develop and retain our employees while strengthening our bench and pipeline of leaders
This will include the identification of key positions/skill sets, tracking and monitoring of succession plans to ensure a strong pipeline of talent for critical roles, HIPO identification, and targeted development planning. Competency Management & Career Planning Frameworks: Own the organization’s competency model & framework as well as the design and execution of career development plans and career pathing frameworks across the organization
Drive the integration of career pathing into relevant talent programs, including talent acquisition and learning & development.Internal Mobility: Partner closely with Talent Acquisition and HRBPs to increase internal mobility opportunities, including rotational experiences. Approach: Consult and build high-trust partnerships with key stakeholders to fully understand their greatest challenges across the business, identifying strategic skill gaps and opportunities and ruthlessly prioritize the highest impact opportunities to build solutions.Take a human-centered, iterative design approach to develop talent solutions by understanding our end users through conducting design research (global needs analysis, facilitating focus groups, design workshops,etc.) and best practice benchmarking. Training and Enablement: Incorporate blended learning and adult learning principles into learning design and leverage the appropriate modalities, including self-paced e-learning, instructor-led training (both in-person and virtual classroom material), wiki tools, playbooks, etc.Content Creation and Management: Develop and maintain a library of engaging, informative, and effective performance management and talent planning resources and training materials. Change Management: Develop and implement change management strategies to drive effective adoption of new processes and programs.Communications: Draft performance management program communications including updates, blog posts, and announcements tailored to various audiences. Measurement: Regularly analyze and report on program outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement.BASIC QUALIFICATIONS7+ years of experience in talent development, performance management, L&D or related HR role 5+ years of experience in a program management role within a People/HR team - preferably in talent development, organizational development or learning and developmentProven track record of designing and delivering strategic talent planning programs, competency model creation, facilitation, and delivering strategic and tactical solutions in fast-paced, high-growth environmentsPREFERRED QUALIFICATIONSExperience managing Workday performance and talent modules Experience with agile methodology and design thinkingExperience with project management software such as Asana or Monday.comCoaching certification from ICF, or another accredited organizationProficiency designing and developing e-learning using authoring tools like Captivate, Articulate 360 and Adobe creative cloudExperience in eLearning design theories and standards (SCORM, AICC, etc.)The base salary range for this position is 142,000 - 221,000 USD
This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location
The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position
Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds
Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto
We offer a hybrid, flexible workplace
We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board
You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.Champion the Customer | Put users first to design great products and experiences.Run Together | Build strong teams that amplify our impact on users.Take the Lead | Disrupt and invent to be the first choice for users.Ack + Own | Take ownership and action to deliver more efficiently to users. Bring Your Self | Bring your best self to build empathy and trust with users.What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones
As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations
Learn more, including country-specific offerings, on our benefits site.Your package may include:Competitive salaryComprehensive benefits package from day oneFlexible work arrangementsGenerous paid vacation timePaid holidays and sick leaveDutonian Wellness Days - scheduled company-wide paid days off in addition to PTOCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and rechargePaid volunteer time off - 20 hours per yearCompany-wide hack weeksMental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc
(NYSE:PD) is a global leader in digital operations management
The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation
Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust
More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation
We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process
Should you require accommodation, please email
accommodation@pagerduty.com
and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program. 