Sr Program Mgr. - 90382053 - Wilmington (Wilmington, DE, US, 19801) - Amtrak

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
The Sr. Program Manager, IT Systems Design & Development owns one or more IT processes within one functional area. The position manages services provided to one or more internal and external customer(s).   The Sr. Program Manager IT, Systems Design & Development works on multiple projects as a technical delivery team(s) leader, and sometimes as a project leader while managing matrixed resources. Responsible for systems analysis, design, development, enhancement, integration, maintenance, and support.
 
The Senior Program Manager is responsible for delivery of very large high-risk programs, with multimillion dollar cost impacts and multi-year delivery schedule. The programs may encompass sub-programs, multiple projects and work-streams, cross-departmental interfaces, multiple technologies, geographies, and assets. Individuals in this role work independently with some indirect supervision PMO Director or AVP and have direct reports or matrixed subordinate team members. The role requires regular analytical and metrics-based reporting to other staff, Executive Committee, and stakeholders.

 
The Sr. Program Manager IT, Systems Design and Development possesses a solid understanding of development, testing and integration techniques.  Knowledge of current and emerging IT products, services and processes is required. Individuals must be able to adjust to constant business change. Managers also provide business support, consultation and subject matter expertise for system development, maintenance, and support.
Managers are most importantly leaders to their teams and within the organization.  Managers must grow the skills and competencies of their team members and influence the organization to bring overall business value. 
 
ESSENTIAL FUNCTIONS:

• Coordinate multiple project teams, vendors and assets to ensure timely and cost-effective sequencing and execution of critical path milestones across several inter-dependent projects within assigned program and overall portfolio 
• Ensure that program financial performance and forecasting information is available and reportable for senior executives and government regulators   
• Establish Program Governance and Controls structures to enable effective escalation and decision-making processes. 
• Cultivate collaborative partnership among stakeholders to enable scoping, financial and resource decisions  
• Identify and manage assessment of major changes to scope, schedule and budget through the appropriate Program and Enterprise governance approval mechanisms 
• Provides subject matter expertise (SME), while leading across diverse teams to meet or exceed business outcomes.
• Responsible for aligning information technology solutions with the business strategy. Responsibilities include, but may not be limited to, the followin
• Works with business partners to understand business problems and desired outcomes.
• Provides input to business technology planning. 
• Implements solutions consistent with business outcomes.
• Leads the planning, design, solutioning and implementation of IT initiatives to support business strategy – iteratively, measuring value and outcomes; learning and adjusting based on continuous feedback.
• Delivers high-quality solutions at optimal cost to customers. Measures solution performance and implements improvements as needed.
• Participates in the development of budgets. Tracks and takes appropriate steps to manage and balance the budget.
• Participates and provides input to the Service Level Agreement (SLA) and measures performance thereof.
• Provides advice and counsel to the vendor relationship decision-making and contract development processes.
• Reviews service provider performance. Identifies and confirms performance challenges and elevates for resolution.
• Meets regularly with team to determine how best to solve for business outcomes.  Helps to remove/reduce obstacles impeding progress. Provides career leadership advice, guidance, encouragement, and feedback. Encourages and enables collaboration.  Focus on the benefits of the whole vs. optimization of the few.
• Collaborates with business and team members to establish measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward, recognition, and retention.
• Identifies the roles, skills and competencies needed to meet short-term and long-term business outcomes. Participates in IT workforce deployment activities.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in related technical/business areas with 9+ years relevant experience or equivalent work experience.
• 9 years of relevant experience managing development solutions and projects
• 5+ years of hands-on experience with software development
• 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale solutions
• Strong Agile delivery experience, SAFe experience desired
• Proven experience with API’s, Devops and lean development practices.
• Strong expertise in developing and deploying applications in Cloud based Platforms such as AWS, Azure, and other Cloud platforms.
• Requires experience in managing teams and building relationships with people at a variety of levels.
• Requires demonstrated ability to launch and deliver solutions, coordinating with multiple teams.
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
• Highly motivated, organized, and able to support multiple high paced initiatives
• Excellent oral and written communication skills.
• Experience with railroad or other Transportation companies strongly preferred.

 
PREFERRED QUALIFICATIONS:

• Experience managing large scale advance analytics & optimization implementation program
• Understanding of IOT and big data technologies
• Master’s Degree in technical/business or equivalent
• 11+ years relevant work experience preferred
• Has delivered multiple projects using Agile methodologies
• Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service internal and external customers
• Experience working in real time 24x7 IT environments
• Domain knowledge of railroad or other transportation systems
• WORK ENVRIORNMENT:
• Work is performed in an office environment, remote/traveling considered
• May require travel up to 25% of the time to any location in Wilmington, Philadelphia, Washington D.C.
• Requires on-call status

 
COMMUNICATIONS AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

 
The salary/hourly range is $149,400 - $193,644. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:162930
Posting Location(s):Delaware

Work Arrangement:04-Hybrid Weekly 
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.