Sr. Quality Assurance Specialist 03554 NWD - North Wind Group

Location: Piketon, Ohio
Title: Sr. Quality Assurance Specialist
Schedule (FT/PT): Regular Full Time
Travel Required: No
Clearance: Active DOE L Clearance Required

North Wind Dynamics, LLC is an Alaska Native-owned Small Disadvantaged Business, specializing in infrastructure support services and facilities maintenance, base operating services, waste management, radiological services, security control, force protection, environmental services, janitorial services, professional, administrative, and management services.

POSITION PURPOSE:
The Senior Quality Assurance Specialist on own initiative utilizes established quality assurance operating procedures and accepted methods and practices to plan and carry out assignments without direct technical assistance from the Quality Assurance Manager as follows: oversight activities; operating experience/lessons learned processes; nonconformance, incident, occurrence, and enforcement (NTS) reporting processes; safety and health support; and other tasks as assigned.

The Senior Quality Assurance Specialist reports directly to and is fully accountable to the Quality Assurance Manager. Supervision is accomplished through reports and discussions between the Senior Quality Assurance Specialist and the manager, covering actions taken or recommended and assignments completed. Completed assignments are generally evaluated for conformance to established policies and quality assurance program requirements, timeliness of activities, and soundness of technical decisions. Specific work products may be reviewed through checks of reports and other products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinates the oversight activities processes. Responsible for executing the following tasks: develop and issue annual integrated oversight plan, perform Quality management and independent assessments in accomplishment of plan, and maintenance of associated performance documents.
• Coordinates the Operating Experience (OE)/Lessons Learned processes. Responsible for executing the following tasks: Elevate to management for resolution of unresolved and emergent OE issues and OE trends that need management attention associated with OE and lessons learned actions or decision; collect and report to management information on program effectiveness; coordinate and provide oversight of the OE program and facilitate the identification, documenting, sharing and use of internal and external OE information. Forward OE and requests for feedback to Senior Managers as appropriate. Maintain records and oversight of the program and be the NWD point-of-contact for the DOE Corporate OEP.
• Coordinates the nonconformance, incident, occurrence, and enforcement (Noncompliance Tracking System (NTS) reporting processes and databases. Takes lead with completion, tracking, and distribution of associated reports. Ensures corrective action plans are developed as appropriate, entered into CTS, and tracked to completion. Maintain records and oversight of the processes.
• Supports safety and health in implementation of the Integrated Safety Management System (ISMS) and Voluntary Protection Program to the extent achievable, generally given a lower priority than other assignments, with the understanding and approval of the Quality Manager.
• Demonstrates a personal commitment to quality and safety and health. Provides leadership and direction to team members. Mentors other personnel on quality and safety requirements and methods of accomplishment.
• Maintains a safe working environment. Demonstrates awareness and implementation of applicable environmental, safety, and health (ES&H) requirements while also alerting co-workers of such requirements as needed.
• Demonstrates the ability to get along with co-workers, customers, and clients.
• Performs other duties as assigned.

Safety Responsibilities:

• Keep work area in order and free of hazards.
• Perform work within the controls identified and stop work when an unsafe work condition exists.
• Participate in safety programs and initiatives.
• Report all injuries.
• Participate in work planning so that hazards are identified and appropriate corrective actions are taken.

MINIMUM QUALIFICATIONS:
Education and Experience:

• A Bachelor's Degree in business or technology (or equivalent education and work experience may be considered).
• At least eight years of experience in the QA/QC field.

Skills and Abilities:
Language Skills:

• Ability to read and interpret documents such as operating and maintenance instruction and procedure manuals.
• Ability to speak effectively before groups of customers or employees.

Communication Skills:

• Strong customer service and word processing skills.
• Ability to communicate effectively both orally and written, and collaborate with peers, management, other department personnel, vendors, other contractors, client, and customers at all organizational levels to successfully meet shifting needs.
• Ability to question the status quo and be comfortable with being challenged.
• Ability to write routine and non-routine reports and correspondence.

Reasoning Ability:

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
• Demonstrates the ability to identify strategies needed to fix problems, collect and analyze data, establish facts and draw valid conclusions, and make and document sound decisions.
• Ability to interpret a variety of instructions and other documents, and deal with abstract and concrete variables. Ability to identify, document and provide corrective recommendations for root cause issues.

Other Skills/Abilities:

• Detail oriented and strong organizational skills.
• Experience in balancing requirements of and prioritizing activities associated with the successful execution of multiple projects, including ability to consistently meet multiple critical deadlines to meet client and other requirements.
• Ability to adapt and respond effectively to new or changing conditions. Ability to make mathematical calculations with reasonable speed and accuracy.
• Ability to operate office copier, fax, calculation, telephone and computer are required.

Special Requirements:

• Must be able to obtain and maintain a DOE “L” clearance.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit for part of the day. The employee is frequently required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and drive.
• The employee may frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Manual dexterity abilities required performing calculations using computer or calculator.
• Must be capable of wearing standard personal protective equipment (hard hat, gloves, coveralls, safety glasses, hearing protection, and safety shoes) as needed.

WORKING ENVIRONMENT:

• Works in typical office environment. The noise level in the work environment is usually quiet.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis.  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.