Sr. Quality Manager - Maximus

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

Essential Duties and Responsibilities: - Develop and oversee an effective management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance indicators. - Direct all quality management operations including planning, implementation, monitoring and reporting functions. - Collaborate with technical staff to design and develop reports. - Distribute reports and background information to staff and external sources as required. - Extract, aggregate, pivot, review, analyze and present data in various formats to management. - Interact with Management and Operations to summarize findings - Analyzes existing systems, programs, policies and organizational processes. - Document ?best practices? and continuously measures outcomes for desired results and improvements. - Develop and deliver quality control and quality assurance training for all employees engaged in quality and performance monitoring. - Monitor all operations and related metrics for conformance with internal, external, contract performance, and quality standards. - Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes. - Schedule and coordinate all the quality and performance monitoring activities of QA staff across the project. - Manage internal and external clients' expectations related to quality management, and effectively communicates corporate quality standards across the project. - Provide feedback on requirements and functional specifications. - Monitor and evaluate the effectiveness of all areas of project operations and reports quality issues to project and unit management. - Produce the quality assurance and performance reports as required by contract and project operations. - Perform other duties as may be assigned by management. Minimum Requirements: - Exercise supervision in terms of costs, methods, and staffing. - In some instances this manager may have subordinate supervisors and/or managers. - Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. - Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. - Establish and assure adherence to budgets, schedules, work plans, and performance requirements. - Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. - Require the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship. - Establish operational objectives and work plans and delegates assignments to subordinates. - Senior management reviews objectives to determine success of operation. - Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Serve as a Sr Quality Manager in Maximus Federal Services? Program Support Center. The Program Support Center (PSC) provides a consistent, replicable Program Management approach to program startup, delivery, and closeout that strengthens Maximus Federal?s operations delivery. Through transformative processes and approaches, the PSC supports programs in meeting contract goals and objectives, providing customers with quality products and services that move people, technology, and government forward

Education and Experience:
Bachelor degree; Additional experience would be considered in lieu of degree
At least seven (7) years of related experience
A minimum of three (3) years in an internal audit/compliance role, or process consulting role.
CMMI Associate Certification required
ISO 9001, 20000-1, and 27001 Internal Auditor certification required

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.