Sr. Risk Manager, Logistics Claims Management & Operations - Amazon

Description The Program, Project, Product, and Vendor Management Team within Amazon's Logistics Claims Management and Operations group is seeking a motivated and experienced Senior Risk Manager. The ideal candidate will be familiar with insurance and claims programs and insurance policies, have a history of success in process improvement, have experience in vendor lifecycle management, and understand institutional program design and implementation. They will support a growing and evolving insurance program, partnering with key stakeholders to identify business challenges and develop creative, often novel, solutions. They will use data and metrics to propose program enhancements and modify standards as needed to improve our ability to scale. They will be comfortable presenting issues and proposed solutions to all levels of leadership through superior written and verbal communication skills. In this role, the Senior Risk Manager will use their expertise in liability and insurance, excellent analytical skills, and outstanding business acumen to deliver results. They will obsess over our customers (internal and external) and will work backward from the customer's needs to create best-in-class processes. They are a trusted partner to our external partners and internal business operations and will leverage those trusting relationships to create excellent outcomes. Key job responsibilities - Manage all aspects of vendor relationships, from process implementation to performance evaluation and improvement. - Support document management and compliance. - Partner with stakeholders to create and manage compliance controls. - Clearly define and uphold performance standards based on organizational and team goals. - Identify opportunities for improvements across the entire auto claims program and all lines of business. - Effectively communicate recommended risk mitigation strategies and program/process improvements to cross-functional and internal leadership teams. - Support finance forecasting, reporting, and accounting processes. - Available for travel up to 25% of the time. Basic Qualifications - Bachelor's degree or equivalent - 6+ years of compliance, audit or risk management experience - Knowledge of Microsoft Office products and applications at an advanced level Preferred Qualifications - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.