Sr. Risk Manager, Recalls - Amazon

Description Do you enjoy designing and implementing solutions to ambiguous and complex problems? Are you looking to expand your scope of impact and influence VP level strategic decision making? Are you on the market for a new, exciting challenge where you are empowered to use your ingenuity to invent and innovate? If so, we are looking for a talented Sr. Risk Manager to join our Regulatory Intelligence, Safety and Compliance (RISC) team. In this role, you will support the expansion of our global Recalls program and our recently launched Recalls Logistics Service (RLS) program by driving solutions to improve the safety of our customers and enhance the Selling Partner experience. You will partner and consult with domestic and international business, legal, finance, and technical teams to execute recalls, scale and simplify processes, develop robust mechanisms, and launch new product features. This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company! Key job responsibilities The successful candidate should have strong business, communication, and writing skills, proven ability to drive solutions to mitigate risk, and be capable of working independently in an ambiguous environment. The successful candidate will also: - Develop and implement solutions to improve our recalls processes, tools, and customer experience - Provide data-driven and actionable insights to senior stakeholders to influence roadmaps and align on solutions - Maintain up-to-date knowledge and solid understanding of the recalls process and the NA regulatory landscape as it pertains to product safety - Continuously identify industry best practices and contribute to the improvement of the Recalls and RLS programs - Plan and conduct periodic business reviews with leadership team - Embrace the use of data analytics to drive solutions, track improvements and reduce costs to serve - Manage several projects simultaneously with precision and accuracy - Develop key metrics and performance indicators to track progress against business objectives and measure results - Collaborate across cross functional teams - legal, operations, business, finance, data, and tech teams to continuously improve the program About the team Our goal is to establish Amazon as the world's most reliable shopping platform for safe and compliant products. We are committed to shielding customers from unsafe, illegal, controversial, or policy-violating products, while enabling our Selling Partners to offer a wide range of safe and compliant products. This role is part of the Recalls vertical, which aims to protect Amazon customers from recalled or unsafe products. We do this by removing these products from the market and supply chain quickly and delivering a best-in-class customer experience for notification and remedies after purchasing a product with a potential safety defect. We are open to hiring candidates to work out of one of the following locations: San Diego, CA, USA | Seattle, WA, USA Basic Qualifications - Bachelor's degree or equivalent - 6+ years of compliance, audit or risk management experience - Experience developing and implementing of standards, policies and programs or equivalent - Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship - Knowledge of Microsoft Office products and applications at an advanced level - Experience in project / program management working with cross-functional teams in a fast-paced environment - Proven ability to define strategies in order to solve ambiguous problems - Excellent oral and written communication skills including the ability to clearly communicate complex and technical subject matter to a diverse group of stakeholders - Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes Preferred Qualifications - Master's degree or equivalent - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Experience at consulting firms or equivalent - Experience working on legal, regulatory, or compliance related initiatives - Knowledge of the US regulatory landscape pertaining to recalls and/or product safety standards - Demonstrated track record of thought leadership related to product safety - Experience using communications skills to create and edit content for internal and external audiences - Experience working with geographically distributed teams within a complex international organization Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.