Sr. Sales Engineer - Black Box Intelligence

About the Company

Black Box Intelligence is the gold standard in workforce, financial and guest experience restaurant benchmark data and has an enviable reputation in the industry. Following our acquisition by Diversis in 2021, we have experienced significant growth and are nicely positioned for the next phase of our journey - which will involve building on our legacy while bringing a product to market that fully integrates all the different data sources and explicitly promotes actionability.

We are a company of around 50 people, made up of passionate restaurant industry veterans and tenured technologists. This is essentially like working in a start-up: you will need to be able to thrive in an environment where you do not have limitless resources and there is ambiguity but you are looking for somewhere you can have a big impact.  

About the Role

We are seeking an experienced and ambitious Sales Engineer with a strong track record and a genuine passion for selling data and technology solutions to senior executives. As a key member of our team, you will be responsible for providing technical expertise to support sales efforts by working closely with prospects and customers to understand their requirements, tailor solutions to meet their needs, and ensure successful product implementation and satisfaction.

Success in this role will be measured by your ability to collaborate with the sales team to acquire new customers, drive revenue growth through technical consultations, ensure seamless product integration, and contribute to customer retention by offering expert-level support.

If you are a dynamic and results-oriented Sales Engineer who thrives in a fast-paced environment, we invite you to join our team and play a pivotal role in driving our company’s growth and success.

Reports To: Chief Revenue Officer

Responsibilities

• Support sales executives with solution selling into prospect account base
• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
• Model the financial business case associated with each sales opportunity
• Successfully match customer pain/requirements to proposed solutions
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
• Manage all technical aspects of RFP / RFI responses
• Effectively communicate client needs to the R&D teams for future product enhancements
• Manage the professional services and scoping processes during the pre-sales process
• Collect and document competitive intelligence

Requirements and skills

• 5+ years sales engineering experience
• Sales Engineering role in a SaaS company selling into the restaurant industry preferred
• Experience Management/Reputation Management technology experience preferred
• Proven track record selling complex enterprise solutions
• Ability to forge strong, long-lasting relationships with senior executives
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Excellent written and verbal communication skills
• Excellent presentation and creativity skills
• Willingness to travel
• BA/BS degree or equivalent preferred