Sr. Salesforce Business Analyst - PAR
New York City, NY
About the Job
Hi there! Have you noticed that the restaurant industry is changing?
We are PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals, and moments they love.
At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.
Position Description:
As a Senior Business Analyst for Salesforce, you will play a pivotal role in bridging the gap between business needs and technical solutions. Each day starts with a stand-up meeting where you'll collaborate with product and development teams to ensure alignment on project milestones. You'll work closely with stakeholders to gather and document business requirements for Sales, Service, and Engagement Cloud initiatives. A large portion of your time will be spent analyzing data, optimizing workflows, and managing mini projects that drive the implementation forward. As an assisting Product Owner, you'll prioritize backlogs, refine user stories, and coordinate with the PMTO team to ensure successful delivery. Staying updated through Salesforce Trailhead certifications will be essential to enhance both your knowledge and the effectiveness of your contributions.
Position Location: Remote, United States
What We're Looking For:
- Salesforce Certified Business Analyst required. Additional certifications like Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant are highly desirable.
- 5+ years of experience in business analysis, with at least 2+ years focused on Salesforce Sales, Service, and/or Engagement Clouds.
- Bachelor's degree in Business, Information Systems, or a related field (equivalent work experience is acceptable).
Key Skills & Competencies:
- Expertise in Salesforce Sales Cloud, Service Cloud, and Engagement Cloud, including configurations, workflows, automations, and reporting.
- Strong analytical skills with the ability to assess complex data and business processes, recommending improvements.
- Experience working within agile frameworks, including backlog grooming, sprint planning, and iterative feature delivery.
- Proven ability to manage mini projects and coordinate with cross-functional teams, including developers, product managers, and PMTO teams.
Unleash your potential: What you will be doing and owning:
- Collaborate with stakeholders to gather and analyze business requirements for Salesforce, translating them into actionable solutions.
- Oversee and manage mini projects that focus on Salesforce configurations, automations, and optimizations, ensuring alignment with broader business objectives.
- Serve as an assisting Product Owner by defining user stories, writing acceptance criteria prioritizing backlogs, and participating in sprint planning with cross-functional teams.
- Coordinate with the PMTO team to ensure successful project delivery, managing timelines and stakeholder expectations.
- Analyze and troubleshoot Salesforce system performance, identifying areas for improvement and optimization.
- Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment on project goals.
- Stay up to date with Salesforce best practices and new features by maintaining relevant certifications through Salesforce Trailhead.
Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
The base salary (or hourly rate) range for this position is $110,000 to $130,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
Perks and Benefits Hot Off the Grill:
- Unlimited PTO (Exempt Employees)
- 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees)
- Healthcare Benefits
- Fitness/ Wellness Reimbursement ($300/year)
- Internet Stipend (Remote employees)
- Employee Stock Purchase Program
- 401k Match
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
