Sr. Site Manager - FleetLogix, Inc.
Boston, MA 02128
About the Job
SR. SITE MANAGER
FleetLogix is the premier provider of fleet management and transportation services. Our goal is to deliver the highest quality service, safety, and customer satisfaction. If you would like to join a winning team, work outside, and have room for advancement please apply. We offer competitive pay, part-time/full-time employment, and health benefits when eligible. We look forward to you joining our team!
Pay: $75,000/annually
The Sr. Site Manager is responsible for managing team and individual performance of managers, site supervisors, and employees. The Sr. Site Manager will cultivate and maintain successful customer relationships and ensure overall satisfaction through daily interaction and account oversight. Frequently evaluate company operations, while managing hiring needs and administrative responsibilities. Must have sound judgement to assess and adjust operations needs for the utmost customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop and maintain strong customer relationships. Provide open and clear lines of communication with customers to ensure trust and reliability.
- Coordinate with customers to discuss suggestions, improvements and challenges and make adjustments as applicable. Continuous follow-up with client regarding workflow status.
- Create, review, and modify staff schedules and fill gaps and/or correct overstaffing accordingly.
- Complete monthly customer reports and review with area manager for accuracy before delivery to the customer.
- Manage applicant tracking, pre-employment process, including the new hire process and onboarding.
- Manage team and individual performance. Must be able to coach or discipline employees as appropriate.
- Train coach employees on how to handle a variety of situations, both operationally and with employees.
- Work with Regional Manager in preparation for seasonal staffing fluctuations.
- Document Daily Attendance and ensure accuracy of timekeeping system.
- Assign badges to Leads and Drivers, along with communication devices.
- Conduct weekly meetings and safety training.
- Review lots to determine quantity of movement and placement of vehicles. Direct and communicate with staff regarding productivity and document performance issues as necessary.
- Escalate any misconduct or policy violations to HR immediately as appropriate.
- Inspect all work areas to detect and correct any unsafe work conditions as well as ensure staff is wearing proper attire.
- Regular attendance per FleetLogix policy is required and is an essential function of the position. Employees with attendance issues or excessive tardiness will be subject to disciplinary action, up to and including termination.
- Other duties as assigned. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include:
- Interview, hire and train employees.
- Plan, assign and direct work.
- Appraise performance.
- Reward outstanding performance/conduct, discipline and terminate employees upon obtaining guidance from HR, provide training, address complaints and resolve problems.
QUALIFICATIONS/COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer Orientation: Demonstrate concern for satisfying one's external and/or internal customers. Quickly and effectively solve customer problems.
- Foster Teamwork: Provide opportunities for people to learn to work together as a team. Ensure that all team members are treated fairly. Recognize and encourages the behaviors that contribute to teamwork.
- Promote Safety: Ensure team is following company safety guidelines. Identify potential for risk and retrains if necessary. Communicate all safety issues/concerns as necessary to corporate office.
Education and/or Experience
High school diploma or general education degree (GED) required. Bachelor's degree (B. A.) from four-year college or university preferred; or two to four years related experience and/or training; or equivalent combination of education and experience.
Communication Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policies and procedure manuals. Ability to fill out write routine logs, reports and correspondence.
- Oral and Written Communication: Ensure that important information from his/her management is shared with employees and others as appropriate. Ensure that regular, consistent communication takes place.
Mathematical Skills
Minimum basic mathematical skills such as addition, subtraction, multiplication and division.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Minimum basic MS Office (Excel, Word, PowerPoint) as well as Internet, simple data entry devices such as scanners or I-touch note pads.
Licenses & Certifications
Valid driver's license required. Must pass a driver safety skills test and meet FleetLogix hiring standards for acceptable driving record in order to be hired. Must be at least 21 years of age with minimum 4 years of prior qualified driving experience, required for insurance and customer contract purposes.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; stand; walk; talk and hear. The employee is frequently required to climb; balance; stoop; kneel; crouch, or crawl. The employee is occasionally required to use hands; fingers and arms to grasp, reach, carry, or lift. The employee must occasionally lift and/or move up to 50 pounds.
- Must be able to get in and out of various size cars throughout the day as well as walk areas exceeding 100 yards multiple times per day.
- Must follow restrictions placed by the DMV for vehicle operation (i.e.: wear corrective lenses while driving).
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to weather changes depending on the climate. Can be exposed to wet or humid conditions, as well as possible extreme cold or extreme heat. The employee is occasionally exposed to fumes, airborne particles and airport/traffic related noise.
Compensation and Benefits:
Compensation commensurate with education and experience. The option to enroll in health benefits are offered to all full-time employees on the first of the month following 60+ days of employment.
FleetLogix, Inc. is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We promote a workplace that is free of drugs and alcohol. All employment is contingent upon completion of drug and background screenings.
PI250047736
Source : FleetLogix, Inc.
