Sr. Software Analyst (ServiceNow SAMPro) - PEAK Technical Services Inc.

Fully Remote
Work Authorization: Must be a US Citizen to be considered for this opportunity

The Sr. Software Analyst will ensure adherence to software licensing terms and conditions, compliance policies, and regulations. In this role, you will work closely with various departments to monitor, track, and manage software licenses across the organization. You will play a critical role in maintaining compliance, mitigating risks, and optimizing software usage, while also contributing to cost-saving initiatives.

Primary Responsibilities:

• Help define controls, processes, and procedures for software asset management to ensure software and services are effectively and efficiently managed throughout the enterprise.
• Monitor software usage and licenses across the organization to ensure compliance with licensing agreements, terms and conditions, and relevant regulations.
• Identify and assess risks and issues related to software licensing non-compliance; develop strategies to mitigate these risks and ensure alignment with legal and regulatory requirements.
• Collect, analyze, and report on software license consumption information for forecasting, budgeting, compliance, and cost optimization.
• Plan, conduct, and oversee regular software license audits to verify compliance and identify potential licensing gaps or discrepancies.
• Collaborate with system lifecycle managers and budget owners to proactively understand current software licensing needs and assist in planning for future requirements.
• Work collaboratively and cross-functionally with various departments to evaluate, assess, and optimize enterprise software license requirements and deployments.
• Analyze software usage to determine potential efficiencies and cost-saving opportunities.
• Invoice validation.
• Participate in the fulfillment of licensing requests through the CIO Central catalogue and provisioning through software portals.
• Establish and maintain a process to track software end of support and end of life – work with system lifecycle managers to plan these events.
• Assist in establishing a process to assess software for the organization - fit-for-use and fit-for- software analysis.
• Collaborate with various departments to establish controls around software installation and assist in developing processes for the organization to adhere by.
• Focus on cost-saving efforts, including licensing remediation efforts, license harvesting, and reducing duplicate software in the organization.
• Work with CIO Services teams to enhance software asset management tools and systems to improve license tracking, monitoring, and value-realization efforts.

Required Qualifications:

• Bachelor's degree and 6 years related experience or equivalent combination.
• Understanding software usage rights, and contractual terms and conditions.
• Knowledge of IT asset management best practices, including license remediation, reconciliation, and harvesting.
• Knowledgeable in ServiceNow, SharePoint, and Costpoint.
• Experience with ServiceNow catalogue development and ServiceNow SAMPro software license entitlements management.
• Proficient with process development and improvement.
• Excellent communication skills and working with teams across an organization.
• Knowledge on the technical aspects of IT SW contract models, including hosting, subscription, SaaS, concurrent licensing, and enterprise agreements, etc.
• Possess an understanding of the relationship between contracts, IT assets and the Configuration Management Database.

Preferred Qualifications:

• ServiceNow SAMPro certification.
• Experience developing, managing, and implementing goals, plans, and complex processes.
• Superior critical thinking and problem-solving skills.
• Automated asset management systems experience.
• IAITAM Asset Management certification.
• Demonstrated ability to work well under pressure with tight deadlines.
• Excellent attention to detail and focus on delivering high-quality work.
• Strong organization, planning, and execution skills.
• Advanced data analysis and reporting skills.