Sr Software Support Engineer - Lumen
Remote, OR
About the Job
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Sr. Systems Software Support Engineer is tasked with supporting Lumen Enterprise orders by ensuring successful activation and orchestration processes. Application Support Engineers leverage their extensive knowledge of software applications, systems, and networks to offer technical assistance to users, troubleshoot problems, and maintain optimal system performance.
Location
This role is designated as a fully remote position within the United States.
The Main Responsibilities
- Diagnose and resolve issues related to software and or workflows and work with development teams to identify and execute system improvements.
- Assist users and clients in understanding and effectively utilizing software applications.
- Monitor applications for potential problems and correct issues proactively to prevent major issues. Conduct postproduction release validation and work with developers to resolve issues.
- Collaborate across IT departments to solve technical problems.
- Maintain records of software bugs, glitches, and the resolutions implemented.
- Provide training and guidance to end-users to help them better understand the software and or workflow.
- Respond to application outages/issues during daytime and evening hours
What We Look For in a Candidate
Required Qualifications:
- 5+ years of IT Application Production Support experience.
- 3+ years managing production and maintenance projects.
- Programming experience in Python and SQL Scripting for creating user-based tools and automations that proactively address order flow issues.
- Proficient with Microsoft Desktop applications
- Strong application trouble resolution skills to independently perform analysis and support of complex application environments.
- Excellent problem-solving and communication skills.
Preferred Qualifications:
- BSc degree in Computer Science, IT, or relevant field.
- Federal Government Clearances (USDA and GSA).
Compensation
| The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Location Based Pay Ranges $80,510 - $107,340 in these states: AR ID KY LA ME MS NE SC SD $84,740 - $112,980 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY $88,980 - $118,630 in these states: CO HI MI MN NC NH NV OR RI $93,210 - $124,280 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs. |
Requisition #: 334948
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
09/27/2024
