Sr. Solutions Engineer - CA Service Desk - NFF Inc

Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.

NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.

We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.

NFF is looking for a Solution Engineer to support a Washington DC based client’s Digital Modernization efforts.  As a Sr. Solutions Engineer – CA Service Desk, the selected candidate will support the IT ticketing system that is critical to the daily operations.  The primary responsibility of the Senior Solutions Engineer is to configure and support the CA platform supporting key Information Technology Infrastructure Library (ITIL) processes such as Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules for data center activities.

Job Responsibilities:

• Assist with CA Service Desk, CA knowledge Management, CA CMDB, Asset Management, ITIL Virtualization integration for data center servers.
• Participate in the development, testing, and implementation of disaster recovery procedures for critical data center systems
• Evaluate, analyze and audit production systems processes and server equipment
• Enable IT Customer Support Self Service for CA Service Desk
• Work with business users to identify and refine business requirements and workflows for add/changes/moves of data center equipment
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities

Qualifications:

Minimum 6 yrs. Experience with the following:

• CA’s CMDB tool
• Experience with CA’s Service Desk tool
• Expertise with scripting; specifically, Perl script
• Thorough understanding of the SNMP; OID definitions and Traps
• Experience in implementing ITIL processes related to Data Center environment
• Experience with CA Spectrum Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone
• Experience in implementing Asset Management lifecycle and Understanding of IT Business Service Management

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

Medical, Dental and Vision, Health Savings Account, Flexible Spending Account

STD, LTD, Supplemental life insurance and ADD&D

Comprehensive 401k plan

Paid Time Off

NFF is an Equal Opportunity Employer.