Sr Specialist Development Coach - AT & T

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

Development Coach who mentors, trains, and coach managers utilizing Management System and Operational Control (MSOC); support continuous performance improvement by collaborating with District team and guiding managers on development of organizational performance improvement plans; monitor compliance, report on results, and assist with action plan development; identify process improvement opportunities and promote use of MSOC and Six Sigma to act on opportunities.

Key Roles and Responsibilities:

-Ensures network process capability, control and improvement by training and coaching managers utilizing MSOC. Provides consultation on the use of MSOC to improve network process performance.

-Analyzes data to identify performance improvement opportunities then guides managers in developing action plans. Collaborates with District Management Team on developing Performance Improvement Plans, Training Development Plans, and Individual Development Plans to improve performance. Conduct MSOC Compliance Reviews, identify gaps, works with Directors and/or Area Managers to develop action plans.

-Facilitates the identification, analysis, development and documentation of network process improvements, network operational performance metrics, process control and results management identifying indicators for future network improvement opportunities.

-Responsible for analyzing, tracking and publishing network performance and process/quality indicators and results by constructing reports illustrative of the process trends and network performance. Defines network process flows, business rules and user requirements. Identifies network process improvement training needs.

Job Contribution:

Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies.

Education:

Typically a BS degree in Math, Science or Engineering preferred or equivalent related network experience.

Experience:

Typically 1-3 years of technical experience with understanding of Network processes.

Supervisory:

No.

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Sr Specialist Development Coach, earns between $77,100.00-$115,700.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

 Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Apply now!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.