Sr. Support Analyst - ASPEN MES - Remote - Cognizant Technology Solutions

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About Cognizant's IoT Practice:

Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.

Roles & Responsibilities-

Provide L2/3 Support for multiple Applications in Production Environment

Communicate with end Users/Business and work towards closure of Incidents/Service Requests/Problems and Change Requests

Diagnose, troubleshoot and resolve technical issues, including account setups, Installations, Data fixes, System Configuration changes & Code changes

Own Life Cycle of assigned applications along with proactive maintenance activities (Upgrade, hot fixes etc.)

Ensure that assigned tickets are resolve within SLAs by coordinating with internal/external teams and various Client departments

Continuous contribution towards knowledge base. Create, update necessary documentation to record and maintain critical information

Skills-

Emerson Delta V, Aspen Historian, DMC, AEMS /PCS, Particulate Monitor Early Warning System

ITIL Processes (Incident Management/Service Request Management /Problem Management and Change Management)

Hands on experience with any one of the ticketing tools (i.e. ServiceNow/BMC Remedy)

Good knowledge about implementation/deployment of Web/Desktop based applications

Hands on experience on Windows environment (Windows Server 2012 R2, 2016 & 2019 & Win 10 etc.)

Good understanding of Active Directory, Citrix and Virtual Machine based deployment

Expertise in any one the DBMS e.g. MS SQL, Oracle & MS Access

Expert in one of the development technologies (Dot Net, Java etc.) and related platforms (e.g. Visual Studio, Eclipse etc.)

Application Life Cycle Management tool e.g. TFS, HP ALM, JIRA etc.

Self-motivated, excellent communication and interpersonal client facing skills

Experience with Manufacturing Clients and plant visits

Good understanding of ISA-95 models

Understanding of Process and discrete manufacturing business processes

Must Have :

i) ASPEN Scheduling and Scripting

ii) Manufacturing Domain experience

Desirable :

i) Support experience in Sample Manager LIMS, ASPEN MES and other manufacturing applications

ii) ASP.NET,C# , MS SQL

iii) OSI-PI, ASPEN IP21, Aspen Process Explorer

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Compensation: - Comp will be in the Range of $110 K to $130 K Range. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Application will be accepted till 09/29/2024

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of r ace, r eligion, color, national origin, s ex, gender, gender expression, s exual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to s ex, gender identity, s exual orientation, r ace, color, r eligion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.